Customer Success Strategy Consultant

2 days ago


Fatih, Istanbul, Turkey Michael Page Türkiye Full time
Career Opportunities
We are seeking a skilled CRM Specialist to join our team at Michael Page Türkiye. In this role, you will have the opportunity to work with a leading provider of Health Tourism Services that offers top-quality medical care to international patients worldwide. You will be responsible for developing and implementing a customer success strategy that drives business growth and improves customer satisfaction.

About Our Client
The Company is committed to innovation, teamwork, and continuous improvement, making it an exciting place to work for those who share these values. We offer a competitive salary package, opportunities for professional growth and development, and a collaborative work environment that encourages creativity and innovation.

Key Responsibilities
• Develop and implement a customer success strategy;
• Analyze sales reports daily;
• Determine monthly lead targets;
• Provide sales data to other departments;
• Play an active role in all current and future projects;
• Contribute to improvement initiatives regarding the system;
• Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.

Requirements
Graduated from the Engineering, Statistics, Mathematics, or Business departments of universities; Have at least 2 years of experience with CRM processes; Able to use MS Office programs well; Having a systematic and problem-solving mindset; Open to development with strong communication, being proactive and solution-oriented; Analytical thinker with the ability to assess situations, identify problems, and implement effective solutions; Developed follow-up, control, and process monitoring skills, and competent in planning and organization; Able to take initiative and adapt to flexible working hours; SAP is preferred but not necessary.

Benefits
A competitive salary package, opportunities for professional growth and development, and a collaborative work environment that encourages creativity and innovation.

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