
Customer Success Team Lead
2 days ago
We are Insider, a leading B2B SaaS company that drives growth for our clients worldwide.
We empower marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency through our AI-native platform.
Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated a significant funding round led by General Atlantic, solidifying our position as a top player in the industry.
As a Customer Success Manager at Insider, you will be responsible for proactively driving adoption and retention, building strong relationships with customers, and ensuring they receive maximum value from our services.
You will work closely with other Customer Success Managers and Account Directors to provide exceptional customer experiences.
Key responsibilities include:
- Driving adoption and retention of our platform
- Building relationships with customers and ensuring their needs are met
- Working collaboratively with cross-functional teams to achieve customer success
- Identifying opportunities to improve customer satisfaction and retention
To succeed in this role, you will need:
- A Bachelor's Degree in Business, Marketing, Engineering, or related fields
- 4+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting
- Strong communication skills in both writing and speaking, including English and your native language
- A high sense of responsibility and accountability
- Excellent project management skills and a strategic thinking approach
We offer a dynamic international environment, flexible working arrangements, and opportunities for professional growth and development.
You will have access to training programs, networking events, and a range of benefits to support your well-being and career advancement.
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