
Customer Success Liaison
3 days ago
About Us
We are Insider, a B2B SaaS company that drives growth for its clients worldwide.
Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have a talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact.
The Partner Success Team consists of people from 31 different nationalities. They are our story makers. They are quick learners & problem solvers.
Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices.
They are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners' success in all of the 25 regions.
Key Responsibilities:
- Proactively drive adoption and retention,
- Build relationships with the customers and ensure the services they need are provided to receive maximum impact,
- Work in coordination with other Customer Success Managers and Account Directors and is the primary contact of the partner,
- Is primarily responsible for orchestrating all efforts to keep adoption and usage high while driving value recognition,
- Provides best use cases according to the partner, helping them with panel usage, being a consultant to use our products in the best way according to the partners' needs,
- Is responsible for gross revenue / net revenue retention, CSAT, health score, and lock-in score of the partners and taking proactive actions to make improvements on these metrics.
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