
Customer Success Leader
23 hours ago
SabancıDx, Turkey's leading technology company, provides innovative solutions for clients in a competitive environment.
We offer holistic cloud technology services and managed technology solutions to prepare our clients for future technological demands.
Our AI-Powered Hybrid Cloud Solution Center combines global capabilities with local needs to deliver flexible and reliable solutions worldwide.
As a Customer Success Manager at SabancıDx, you will ensure the successful delivery of services and projects while meeting customer expectations.
Key Responsibilities:
- Managing end-to-end delivery of services and projects to ensure timely, high-quality execution.
- Engaging with customers to understand their expectations and challenges.
- Collaborating with internal teams and subcontractors for smooth implementation and operation.
- Monitoring service levels, resolving customer issues within SLA limits, and ensuring customer satisfaction.
Requirements:
- Bachelor's degree in engineering, business, or a related field.
- Minimum 6 years of experience in project management, preferably in IT services or infrastructure.
- Proven ability to manage large, complex projects with multiple stakeholders.
- Strong commercial awareness and ability to contribute to contractual matters.
- Excellent communication, interpersonal, and leadership skills.
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