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Customer Success Manager
4 weeks ago
We're seeking a dynamic and results-driven Customer Success Manager to act as the vital link between Wordego's cutting-edge technology and our valued clients. In this role, you'll nurture client relationships, guide them toward achieving their business goals, and ensure seamless adoption of our AI-powered visitor analytics platform.
You'll have the opportunity to make a measurable impact by driving client success, shaping customer strategies, and serving as a trusted advisor in the rapidly evolving ecommerce and online business landscape. If you thrive in a fast-paced environment, are passionate about technology, and love collaborating with customers, we want to hear from you
ResponsibilitiesBuild and maintain strong, lasting relationships with clients, serving as their primary point of contact. Represent Wordego with professionalism and empathy to meet and exceed customer expectations.
Develop and execute tailored strategies that align Wordego's platform with the customer's business objectives, ensuring measurable results and satisfaction.
Guide clients through a seamless onboarding process. Conduct in-depth training sessions to help them fully adopt and utilize Wordego's advanced analytics platform.
Proactively monitor client engagement with the platform and offer customized recommendations to ensure optimal utilization and value delivery.
Regularly analyze customer activity and performance metrics, providing actionable insights and strategies for improvement.
Act as a problem-solver for escalated customer issues, developing creative and timely solutions to ensure customer retention and satisfaction.
Partner with clients to design and execute strategic campaigns that maximize their marketing and advertising outcomes.
Communicate customer feedback effectively to cross-functional teams, contributing to the ongoing improvement of Wordego's products and services.
Regularly check in with clients to identify opportunities for growth, ensure satisfaction, and preempt potential issues.
QualificationsBachelor's degree in advertising, marketing, communications, engineering, or a related field.
Excellent spelling, grammar, and usage in English, German, or French.
At least three years of experience in a customer-oriented position, preferably in advertising, marketing, or ecommerce technologies.
Strong understanding or interest in advertising, marketing, and ecommerce technologies.
Excellent interpersonal and communication skills, with positive and energetic phone skills and listening skills.
Passion for collaborating and building strong relationships with customers.
Passion for testing, measuring, and improving customer performance and follow-up effectiveness.
Ability to stay organized and autonomous, with a demonstrated ability to multi-task.
Ability to work effectively within a professional environment and collaborate with the team.
Enjoy working with tight deadlines and thrive working in a fast-paced and agile environment.
Naturally passionate about bringing the best results to customers and the organization.
Excellent attention to detail.
About WordegoWordego is a rapidly growing, innovative technology company at the forefront of AI-powered visitor analytics. We are passionately dedicated to transforming online business performance on a global scale.
Our platform delivers advanced visitor segmentation and real-time analytics, empowering ecommerce and lead-generation businesses to boost conversions, maximize advertising efficiency, and achieve sustainable growth, all without requiring technical changes or additional investments.
Trusted by a diverse range of online businesses, Wordego has firmly established itself as a reliable partner for companies looking to leverage cutting-edge AI-driven solutions to stay ahead in competitive markets.
With headquarters in Chicago, offices in San Francisco and Berlin, and a software development center in Istanbul, Wordego is rapidly expanding its presence across the United States, Europe, and the MENA region, shaping the future of visitor analytics on a truly global scale.
