Customer Success Manager

1 week ago


Fatih, Istanbul, Turkey Dataroid Full time

At Dataroid, we empower leading brands to deliver exceptional customer experiences through data-driven insights and innovative solutions.

As Turkey's fastest-growing digital analytics platform, our mission is to help businesses harness the power of data to create seamless interactions with their customers.

We are seeking a highly skilled Customer Success Manager who will be responsible for building strong relationships with our clients, understanding their needs, and driving business growth through strategic planning and execution.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify customer needs and develop tailored solutions.
  • Provide expert-level technical support to customers, including issue resolution and configuration setup.
  • Serve as a single point of contact for customer inquiries and concerns.
  • Develop and execute strategic plans to achieve sales targets and expand our customer base.
  • Work closely with product development teams to prioritize feature requests and drive product innovation.
  • Create and implement effective customer support processes to ensure high satisfaction levels.
  • Provide valuable feedback and insights to the business and product teams to inform product development and strategic decisions.

Qualifications & Experience:

  • 3-6 years of experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
  • Demonstrated ability to work in a fast-paced startup environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Experience working with data infrastructure, mobile app development environments, and digital marketing tools is a plus.


  • Fatih, Istanbul, Turkey Rally Ventures Full time

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...


  • Fatih, Istanbul, Turkey SabancıDx Full time

    Join to apply for the Customer Success Manager role at SabancıDx.As SabancıDx, Turkey's leading technology company, we provide our clients with innovative solutions they need in a competitive environment. We address all their cloud technology needs holistically and prepare them for future technological demands with our managed technology services and...


  • Fatih, Istanbul, Turkey D Tech Cloud Full time

    Direct message the job poster from D Tech CloudHuman Resources Specialist | IT Recruitment | Talent Hunter | Budget & Report AnalysisRole Overview:As a Customer Success Manager (CSM) at D Tech Cloud Inc., you will be the primary advocate for our customers, ensuring they maximize the value of Microsoft Azure and hybrid cloud solutions. You will work closely...


  • Fatih, Istanbul, Turkey SAS Full time

    About the JobWe are seeking an experienced Senior Manager to lead our Customer Success team in the META region. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer success and business growth.As a Senior Manager, you will oversee a team of Customer Success Managers and Renewal Specialists,...


  • Fatih, Istanbul, Turkey UiPath Full time

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...


  • Fatih, Istanbul, Turkey Lifemote Full time

    At Lifemote, we build AI-driven Wi-Fi Analytics tools that help Internet Service Providers gain visibility into the quality of connectivity at customers' homes and create proactive solutions. Lifemote helps transform how Internet Service Providers access home connectivity data, complement their first and second line of Customer Service operations, and create...


  • Fatih, Istanbul, Turkey Vodafone Full time

    What You'll DoAt Vodafone Business Technology Solutions (VBTS), our Customer Success Managers are the customer-facing leaders responsible for the following objectives:Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.Establish relationships as a trusted and strategic...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    What you'll doAt Vodafone Business Technology Solutions (VBTS), our Customer Success Managers are the customer-facing leaders who are responsible for the following objectives:Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.Establish relationships as a trusted and...


  • Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...


  • Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...

  • Customer Success

    4 weeks ago


    Fatih, Istanbul, Turkey Wide and Wise Full time

    We are partnering with one of our clients to find a Customer Success & Operations Specialist who will take the lead in managing operational processes, enhancing customer satisfaction, and contributing to team success.This role is a great opportunity for someone who thrives on building strong client relationships, enjoys optimizing operations, and values...


  • Fatih, Istanbul, Turkey Appnext Full time

    Appnext is the largest independent app discovery platform, offering both in-app and on-device discovery. Appnext growth platform powers over 7B daily app recommendations via 20+ interactions along users' daily mobile journey.Through its direct partnerships with top OEMs, operators and app developers, Appnext creates a discovery experience in over 10,000...


  • Fatih, Istanbul, Turkey Insider Full time

    At Insider, we're not just a B2B SaaS company - we're a team of innovators shaping the future of customer experiences.We believe in empowering our customers to drive growth and success. That's why we're looking for a Customer Success Manager to join our Partner Success Team.About the RoleAs a Customer Success Manager at Insider, you'll be responsible for...


  • Fatih, Istanbul, Turkey Docplanner Full time

    Company OverviewDocplanner Group is a leading healthcare technology company in Europe. As part of this group, Doktortakvimi.com is the top healthcare platform in Turkey. With over 2,500 team members worldwide, we strive to enhance the healthcare experience and make it more human.Our unique culture, developed over ten years in Turkey, sets us apart from other...


  • Fatih, Istanbul, Turkey Dataroid Full time

    Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platformDataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.As Turkey's fastest-growing data analytics platform, we embrace challenges, explore...


  • Fatih, Istanbul, Turkey CHEP UK Ltd. Full time

    Role OverviewCHEP UK Ltd. employs approximately 13,000 people and operates in 60 countries through our pioneering and sustainable share-and-reuse business model.About the JobWe are seeking a Customer Success Lead to join our team. As a Customer Success Lead, you will be responsible for managing a portfolio of Key customers for retention and growth within a...


  • Fatih, Istanbul, Turkey Digitopia Global Consulting Limited Full time

    Empower Transformations: Customer Success SpecialistYour RoleAs a Customer Success Specialist at Digitopia, you will be the trusted partner for our customers and global partners, ensuring their success and satisfaction with our Impact Platform. You will:Build and maintain strong, long-term relationships with customers, partners, and stakeholders.Provide...


  • Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...


  • Fatih, Istanbul, Turkey Trendyol Full time

    About the JobAs a Customer Success Representative at Trendyol Express, you will play a critical role in ensuring our customers receive the best possible service. You will be responsible for managing customer relationships, identifying opportunities to upsell and cross-sell our services, and providing timely and effective resolutions to customer...


  • Fatih, Istanbul, Turkey Cylana Full time

    Customer Success Specialist (Part-Time or Full-Time) – CylanaAre you passionate about customer success and technology? Do you thrive in a dynamic environment where you can make a real impact? Cylana is looking for a Customer Success Specialist to join our teamAbout UsCylana is a cutting-edge technology company dedicated to delivering innovative solutions...