Customer Success Leadership Manager

22 hours ago


Fatih, Istanbul, Turkey Mastercard Full time
Responsibilities

The Director of Optimization, Regional Network Customer Success will report to the Regional Lead of Customer Success and will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of our network products.

The ideal candidate will have extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth. They will also possess a proven track record of identifying 'next opportunity' for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties.

This role requires a highly skilled individual who can leverage insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage. The ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner is essential.

The Director of Customer Success will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. Key areas of responsibility include:

  • Cultivating strong customer partnerships through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale.
  • Identifying optimization opportunities for customers with the goal of driving customer value and enhanced strategic goals through our products.
  • Articulating key performance indicators related to cost, performance, and optimization, and the insights associated with them.


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