Customer Service Liaison

1 day ago


Fatih, Istanbul, Turkey CMA CGM Full time

CMA CGM, a leading shipping and logistics company, is seeking an experienced Customer Service Liaison to join its team. As a key member of our customer-facing department, you will play a vital role in ensuring that customers receive the highest level of service and support.

About CMA CGM

Our company serves over 420 ports worldwide, providing a comprehensive range of shipping and logistics solutions to meet the diverse needs of our customers. With a commitment to innovation and sustainability, we are dedicated to delivering exceptional service and reducing our environmental impact.

Job Description
  • Serve as the primary point of contact for customers, responding to queries and resolving issues in a timely and professional manner.
  • Coordinate with internal teams to ensure seamless communication and resolution of customer concerns.
  • Monitor shipment status and track delivery, providing regular updates to customers.
Qualifications
  • Bachelor's degree in a relevant field, such as logistics or business administration.
  • At least two years of experience in a customer-facing role, preferably in the shipping or logistics industry.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Benefits
  • A competitive salary and benefits package, including health insurance and retirement savings plan.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a diverse team of professionals who share a passion for excellence.


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