
Customer Service Ambassador
19 hours ago
Company Overview
FedEx Group is the largest express transportation company in the world, connecting over 220 countries and territories. Our mission is to deliver the most important package of someone's day, every day.
About Us
We are a diverse team of 530,000 strong, dedicated to making logistics and warehousing a science. We strive to be the best in everything we do, always looking for ways to improve and innovate.
Job Description
As a Customer Care Representative at FedEx, you will be the first point of contact for our customers, providing accurate information and guidance via voice, chat, or email. You will advise customers on how to use FedEx services and tools, help resolve service-related issues, and identify new opportunities to grow business with our customers.
Your Responsibilities
- Provide exceptional customer service via multiple channels
- Offer accurate and timely information about FedEx services and tools
- Resolve customer complaints and concerns efficiently
- Identify new business opportunities with existing customers
Required Skills and Qualifications
To succeed in this role, you must have:
- Excellent communication and problem-solving skills
- Computer literacy and ability to navigate complex systems
- Positive attitude and adaptability in a fast-paced environment
- Ability to work independently and as part of a team
Benefits
We offer an attractive compensation package, including training, extensive learning resources, and tuition assistance. You'll also enjoy employee assistance programs, reduced-rate shipping, and career growth opportunities.
Join Our Team
At FedEx, we value diversity, equality, and inclusion. We're committed to creating a global community where everyone feels valued and supported. Bring your ideas, individuality, and dreams to our team – we can't wait to meet you
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