
Style and Service Expert
14 hours ago
Job Overview:
We are seeking a highly motivated and experienced Senior Style Advisor to join our dynamic sales team at Ermenegildo Zegna. As a key ambassador for our brand, you will be responsible for delivering exceptional customer service, driving sales growth, and contributing to the success of our business.
Main Responsibilities:
- Welcome and greet every customer in a warm and friendly manner, demonstrating excellent customer service skills at all times.
- Identify customer needs through asking questions and confidently recommend suitable products, always looking for opportunities to upsell and provide a seamless shopping experience.
- Provide professional cash handling services, including receiving payments and issuing receipts, while maintaining high standards of accuracy and attention to detail.
- Handle customer complaints efficiently and professionally, escalating issues to management if necessary, while maintaining a positive attitude and providing solutions to resolve customer concerns.
- Demonstrate and maintain in-depth product knowledge, staying up-to-date with the latest fashion trends and in-store promotions to ensure that customers receive expert advice and guidance.
- Maintain a clean and organized work environment, adhering to company standards and expectations, and taking ownership of personal grooming and appearance.
- Take responsibility for daily stock checks, reporting any discrepancies or depleting stock levels to the Store Manager, and working collaboratively to maintain optimal stock levels.
- Comply with all company policies and procedures, including security, health and safety, and refund/exchange policies, to ensure a safe and secure working environment.
- Recruit customers for the database, accurately entering their details on the system, and contributing to the growth and development of the business.
- Maintain a vigilant approach to preventing stock loss, closely monitoring sales floor and fitting room areas, and reporting any incidents or concerns to management.
Requirements:
- A minimum of 4-6 years' experience in retail sales or customer service.
- High school qualification.
- Possess excellent communication and interpersonal skills, with a pleasant personality and good grooming standards.
Competencies:
- Achievement Drive: Set goals and strive for excellence in every aspect of your work.
- Building Relationships: Foster strong relationships with colleagues and customers, building trust and loyalty.
- Empathy: Demonstrate understanding and compassion towards customers and colleagues, responding to their needs and concerns.
- Serving Customers: Deliver exceptional customer service, exceeding expectations and creating memorable experiences.
- Team Working: Collaborate effectively with colleagues, sharing knowledge and expertise to achieve shared goals.
- Conceptual Thinking: Think creatively and critically, developing innovative solutions to challenges and opportunities.
- Sustainability: Contribute to sustainable practices within the business, reducing waste and promoting environmentally responsible behaviors.
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