Customer Support IT Specialist

3 days ago


Fatih, Istanbul, Turkey Michael Page Türkiye Full time

About Our Client

We are looking for a Customer Support IT Specialist for our client who manufactures laboratory healthcare equipment.

Job Description

  • Provide direct support to both internal and external customers, operators, and end users: helping set up hardware or software, troubleshooting and diagnosing connectivity/data access problems, answering questions about hardware or software.
  • Support/perform pre-site installation inspections, workflow analysis, design, coordinate, and project manage installations.
  • Support/perform software-related installation and configure software in equipment and associated peripherals.
  • Training and coaching FSE, distributor FSE, customers, and providing expert knowledge to their IT departments on configuration, operation maintenance, and first line troubleshooting of the instruments/machines/equipment and associated automation IT infrastructure.
  • Coordination and implementation of interfaces between equipment, automation, associated peripherals, and customers' IT information systems.
  • Supporting customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and up-time.
  • Support mandatory and optional software and firmware patches, upgrades, and retrofit pushes via remote E-Service.
  • Act as technical liaison and advisor to METER customer service teams, distributors, customers, and their other vendors' IT departments.
  • Keep stakeholders informed/updated.
  • Communicating with and briefing the customer, keeping them updated at all times.
  • Escalates IT incidents when needed to the next service levels or requests additional assistance from specialists and provides the necessary follow-up to ensure the problem has been resolved to the customer's satisfaction.
  • Support rolling out new proactive IT service tools and processes.

The Successful Applicant

  • Higher education in information technologies (MSc, Masters), a minimum of 3 years of experience in the field of IT services.
  • Extensive understanding and experience of hospital workflow design and analysis.
  • IT skills, ability to perform software updates and parameter and basic LIS configurations, validation and verification of Internet Protocol, Wireless Modems/Routers, Cloud systems and services, Cyber Security.
  • Experience in developing languages such as VC++, Delphi, C#, SQL Server, HTML, UML, XML, JavaScript.
  • Specific experience in the cyber security field.
  • Ability to convince, influence, and gain support both in the internal networks of the company and with customers.
  • Enjoy working in an intercultural and matrix environment with daily interaction with multidisciplinary teams.
  • Very good communication skills, a good team spirit, and strong customer orientation.
  • Be able to manage priorities and keep commitments.

What's on Offer

  • Career progression.
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