Customer Support Coordinator

3 days ago


Fatih, Istanbul, Turkey Getron Corp. Full time
Job Description

Getron Corp. is seeking a highly skilled Customer Operations Specialist to join our global team. As a key member of our operations team, you will be responsible for analyzing customer needs, scheduling and endorsing solutions, and providing exceptional customer experience.

In this role, you will be expected to have a strong understanding of Getron Services and Solutions, as well as excellent communication skills to interact with customers via phone, email, live chat, etc. You will also be responsible for tracking and resolving customer issues quickly and effectively, while maintaining a high level of professionalism and empathy.

Key Responsibilities:

  • Analyze customer needs and provide tailored solutions
  • Schedule and endorse solutions to meet customer requirements
  • Provide exceptional customer service via multiple channels
  • Track and resolve customer issues in a timely manner
  • Maintain accurate records and reports

Requirements:

  • 2+ years of prior experience working in Customer Operations
  • Experience in a Software Tech company is a must
  • Strong written and verbal communication skills (English & Native Language)
  • Strong time and task management skills
  • Ability to multitask in a fast-moving environment

About Us:

Getron Corp. is a leading provider of innovative services and solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are passionate about delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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