Customer Service Ambassador

2 days ago


Fatih, Istanbul, Turkey Wego Chemical Group Full time
Customer Service Representative - Turkey

Join Wego Chemical Group as a Customer Service Representative in our Turkey office. As a key member of our team, you will be responsible for providing excellent customer experiences while managing the logistical flow and aspects of sales support operations.

This role involves coordinating order fulfillment, managing sales support activities, coordinating logistics with 3rd party and in-house teams, resolving inquiries, and ensuring the smooth flow of trade operations.

Responsibilities:
  • Customer Service:
    • Respond promptly to customer inquiries via email, phone, and other channels.
    • Provide support solutions of sales, logistics, and basic financial matters to ensure customer satisfaction.
  • Sales Support & Reporting:
    • Assist the sales team in preparing quotes and handling customer accounts.
    • Analyze sales data and provide insights to enhance customer retention and satisfaction.
    • Support Sales Managers, Account Manager with excellent ability to multitask and prioritize in a fast-paced trade environment.
    • Maintain detailed records of customer interactions, orders, and logistics operations.
    • Generate regular reports on customer service metrics, basic financial and logistics performance.
  • Order Management:
    • Process and track customer orders, ensuring accuracy and timely delivery.
    • Monitor order status and resolve any issues related to delays, inventory, or shipping.
    • Collaborate with internal teams locally & globally (sales, warehouse, logistics, custom broker) to fulfill customer orders.
  • Logistics Coordination:
    • Oversee shipment planning, tracking, and delivery schedules.
    • Work with freight forwarders, carriers, custom brokers in order to inform the clients accordingly.
    • Ensure all shipping documentation (e.g., invoices, customs forms) is accurate and compliant with regulations.

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