Customer Service Associate

1 day ago


Fatih, Istanbul, Turkey ATU Duty Free Full time

Are you passionate about delivering exceptional customer experiences?

Do you thrive in a fast-paced retail environment?

We are seeking experienced Sales Specialists to join our team in Old Bazaar shops at Istanbul Airport.

About the Role

This position involves working closely with customers to understand their needs and preferences, utilizing effective sales techniques to promote our products and achieve sales targets.

  • To establish and maintain strong relationships with customers, responding promptly to their queries and concerns.
  • To maintain a strong understanding of our products and services, staying up-to-date with new releases and promotions.
  • To collaborate with colleagues to achieve store objectives, promoting a positive and productive work environment.
  • To utilize problem-solving skills to address customer complaints and resolve issues efficiently.
Key Responsibilities

The successful candidate will be responsible for:

  1. Delivering exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently.
  2. Meeting or exceeding sales targets through effective use of sales techniques and strategies.
  3. Maintaining a strong understanding of our products and services, staying up-to-date with new releases and promotions.
  4. Collaborating with colleagues to achieve store objectives, promoting a positive and productive work environment.
  5. Staying flexible to work varied shifts, including nights, and adapting to changing circumstances.

Requirements:

This role requires:

  • A minimum high school degree and relevant sales experience.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Good English language skills (at least upper intermediate) and adaptability to work varied shifts.
  • Flexibility to support the store management in other duties as necessary.


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