Customer Service Specialist

1 day ago


Fatih, Istanbul, Turkey RedotPay Full time

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RedotPay is based in Hong Kong with a global user base and presence. It is a comprehensive crypto payment platform designed to bridge the gap between traditional financial services and the digital currency world. The platform offers a suite of products and services aimed at facilitating seamless crypto transactions, thereby enhancing financial inclusion and reducing transaction costs.

Responsibilities:

  • Deliver high-quality customer support via live chat and email channels.
  • Maintain up-to-date knowledge of the Crypto or credit card services and the broader financial market landscape.
  • Efficiently manage and resolve customer inquiries and complaints, providing timely follow-up.
  • Understand customer needs and relay valuable feedback to management.
  • Actively identify and implement strategies to enhance team productivity and service quality.

Requirements:

  • Diploma or above in any field.
  • Relevant customer service experience (preferably in live chat).
  • Prior experience in the financial services industry is preferred.
  • Professionals in oral and written communication in English; familiarity with Arabic, French, Spanish, and Portuguese will be preferred.
  • Strong inclination towards the technology sector with a focus on personal and career development.
  • Team player who is committed, self-driven, and responsive to client requests.
  • Willingness to perform 5-day shift work, including weekends and public holidays.
  • Immediately available is preferred.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Human Resources

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