
Customer Operations Specialist
2 days ago
Getron (https://www.getron.com/) is seeking a Customer Operations Specialist who has excellent skills to analyze, distinguish, schedule, and endorse our Customers' needs through their journey with Getron Services and Solutions.
As a member of our growing global team, you need to have a strong understanding of the ecosystem of Getron Services and Solutions to improve our continuous journey with our Customers. We prioritize our customers so that they have the best possible experience with Getron Services and Solutions.
What will you do / Responsibilities:
- Enthusiastic to learn and have strong knowledge of our Services and Solutions,
- Follow and be informed about new product and feature launches of Getron AI Services. Provide solution suggestions to the customer with the most up-to-date version,
- Track and solve issues via phone, email, live chat, etc.,
- Resolve customer issues quickly and effectively,
- Analyze, distinguish, and endorse Customers' needs and level of use while being in regular contact with our Customers to provide efficiency on our operational services and business,
- Participate in online and onsite meetings, trainings to lead & support Customers,
- Communicate effectively both within the Customer Operations Team and with other departments in order to maintain successful implementation of our Services and Solutions; take initiative and follow the processes related to the solutions in a multi-disciplinary manner,
- Develop and maintain customer-support content,
- Create and update knowledge bases for frequently asked questions (FAQ),
- Participate in the emergency process if necessary,
- Be enthusiastic to maximize customer satisfaction and loyalty,
- Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time.
What we expect / Requirements:
- 2+ years of prior experience working with Customer Operations,
- Experience in a Software Tech company is a must,
- Graduating from relevant departments of universities,
- Strong written and verbal communication skills (English & Native Language),
- Strong time and task management skills are a must,
- Strong at Communication with Internal & External Stakeholders,
- Multitask within a fast-moving, dynamic tech environment,
- Proven success in working with international clients and supporting multiple accounts,
- Hands-on experience in SaaS is a plus,
- Professionalism & ability to commit long-term and full-time,
- Up to date on industry trends and able to stay ahead of the curve,
- Self-motivated, detail-oriented, enjoy learning new technologies and will roll up your sleeves to learn how things work with minimal guidance,
- Strong working knowledge of Microsoft applications & technology, CRM systems, and other customer service tools.
- Entry level
- Full-time
- Software Development
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