Customer Experience Associate

2 days ago


Fatih, Istanbul, Turkey FedEx Full time
About FedEx

We're a global leader in logistics and transportation, connecting over 220 countries and territories. Our mission is to deliver the most important packages of someone's day, every day.

About the Role

This is an exciting opportunity to join our team as a Customer Care Representative. As a frontline team member, you'll be the first point of contact for our customers, providing accurate information and guidance via voice, chat, or email.

  • Deliver exceptional customer service by resolving service-related issues and advising customers on how to use our services and tools.
  • Identify new opportunities to grow business with our customers and work together with other teams to make every customer experience outstanding.
What We're Looking For

We're seeking individuals with excellent communication skills, a positive attitude, and a problem-solving mindset. You should be able to navigate different screens and systems with ease and have a desire to work in an international, fast-paced environment.

  • Computer literacy and ability to easily navigate between different screens and systems.
  • Excellent communication skills.
  • Positive attitude and problem-solving mindset to find the best solution for the customer.


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