Customer Experience Manager

2 days ago


Fatih, Istanbul, Turkey Insider Full time

Establishing a Strong Foundation: Customer Project Manager Role Overview

About Us

We are Insider, a B2B SaaS company that drives growth for its clients worldwide.

Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We've unlocked unicorn status following our Series D round and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst.

Trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies, we're committed to scaling our impact into communities across 27+ countries.

Your Role
  • You will be responsible for managing our relationship with partners.
  • You will monitor, facilitate, and consult with partners during the adoption process of our technology.
  • You will establish a trusted adviser relationship to ensure partner satisfaction with our technology.
  • You will proactively monitor partner activity and provide timely insights and solutions.
  • You will liaise with internal teams to improve partner outcomes and technology performance.
  • You will design chatbots to meet partner needs and goals.
  • You will prioritize and drive the resolution of escalated partner issues.
  • You will act as a liaison between product management and partners, focusing on communicating the workday roadmap.
  • You will create documentation to guide customers through our Knowledge Management System.


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