
Customer Experience Manager
2 days ago
Establishing a Strong Foundation: Customer Project Manager Role Overview
About UsWe are Insider, a B2B SaaS company that drives growth for its clients worldwide.
Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We've unlocked unicorn status following our Series D round and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst.
Trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies, we're committed to scaling our impact into communities across 27+ countries.
Your Role- You will be responsible for managing our relationship with partners.
- You will monitor, facilitate, and consult with partners during the adoption process of our technology.
- You will establish a trusted adviser relationship to ensure partner satisfaction with our technology.
- You will proactively monitor partner activity and provide timely insights and solutions.
- You will liaise with internal teams to improve partner outcomes and technology performance.
- You will design chatbots to meet partner needs and goals.
- You will prioritize and drive the resolution of escalated partner issues.
- You will act as a liaison between product management and partners, focusing on communicating the workday roadmap.
- You will create documentation to guide customers through our Knowledge Management System.
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