Experience Improvement Manager

2 days ago


Fatih, Istanbul, Turkey Celikmotor Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in customer relations and a proven track record of improving customer satisfaction?

We are seeking an experienced Customer Experience Assistant Specialist to join our team at Çelik Motor. In this role, you will be responsible for conducting research to identify areas for improvement, implementing changes to enhance customer service quality, and analyzing customer feedback to inform future initiatives.

You will work closely with our business units to understand customer needs and preferences, and develop strategies to meet those needs. Your expertise in customer experience dynamics, quality, and operational management processes will be invaluable in driving business growth and improving customer loyalty.

As a key member of our team, you will be expected to provide high-quality service to customers, respond promptly to customer inquiries, and resolve issues in a timely and professional manner.



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