Customer Experience Manager

2 days ago


Fatih, Istanbul, Turkey Enuygun Full time

At Enuygun, we are seeking a highly skilled Customer Experience Manager to join our growing CRM department.

About the Role

This is an exciting opportunity for a talented professional to contribute to the development of innovative CRM strategies that enhance customer engagement across all domains.

  • We are looking for someone with 2+ years of experience in CRM, Marketing, or Growth, ideally within an online marketplace or e-commerce environment.
  • You will design customer journeys across all domains, aiming to improve KPIs both within and across domains.
  • You will continuously analyze campaign results and iterate on journey designs accordingly.
Key Responsibilities

The successful candidate will have strong expertise in customer segmentation, lifecycle management, and ad-hoc CRM calendar management, with a focus on driving acquisition, retention, and churn win-back strategies.

  • You will manage the ad-hoc campaign calendar to ensure seamless execution and alignment with business goals.
  • You will design and execute A/B and multivariate tests, analyzing results to optimize all workflows and ad-hoc campaigns for better performance.
What We Offer
  • The opportunity to work with the latest technologies and tools which serve the needs of millions of travelers worldwide.
  • Lifelong learning, development, and growth opportunities with ongoing training sessions, internal and external training programs, and free access to e-learning platforms.
  • A comprehensive orientation program to get you acquainted with the Enuygun team and start contributing from the first day.


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