Customer Experience Manager

Job DescriptionWe are seeking a highly skilled Customer Support Center Channel Experience Manager to join our growing core team in Istanbul.This role involves monitoring support center performance, analyzing customer feedback, and collaborating with teams to enhance automation and digital support solutions.The ideal candidate will have a strong analytical...

We are a dynamic digital analytics and customer engagement platform that empowers leading brands to create seamless customer experiences.Our team is looking for an energetic, ambitious, and high-performing professional who will be responsible for building relationships, understanding customer trends, and driving business growth.Key Responsibilities:Take...

The Peninsula Istanbul offers an exceptional opportunity to work in the heart of Galataport, a waterfront revitalisation project showcasing vibrant Turkish culture and superlative hospitality.This luxurious hotel is comprised of four exquisite buildings – three historic and beautifully restored – offering a unique experience to guests.We strive to...

Care Centre Supervisor Opportunity:VML South Africa is looking for a seasoned Supervisor to lead our Care Center team. If you have a passion for delivering exceptional customer experiences and want to join a dynamic organization, this is an excellent opportunity to apply.Job Summary:The ideal candidate will be responsible for ensuring timely responses to...

We are seeking a highly skilled Customer Experience Leader to join our team at Vodafone Group.The ideal candidate will have 10-15 years of experience in communications and customer success management, with a strong focus on providing exceptional customer experiences. They will be responsible for owning the entire relationship with assigned clients, including...

We are seeking a dedicated Customer Experience Specialist to join our team at DeFacto. In this role, you will act as a CX ambassador, engaging with relevant teams and promoting a CX mindset.Your responsibilities will include:FOLLOWING UP ALL CUSTOMER FEEDBACK ON WRITTEN AND VERBAL CHANNELSMAKING ROOT CAUSE ANALYSIS TO SOLVE PROBLEMS RELATED TO FREQUENT...

QualificationsTo be successful in this role, you will need a Bachelor's degree in Business, IT, or a related field (MBA preferred). You should have 3+ years of experience in customer success, account management, or a related role, preferably in the cloud or IT industry.Strong communication, presentation, and interpersonal skills are essential. You should...

As a Customer Experience Representative at Masimo, you will play a critical role in delivering exceptional customer experiences and supporting our sales team.Responsibilities:Collaborate with the sales organization to provide administrative support and drive sales growth.Process orders and manage the sales cycle from start to finish, ensuring seamless...

At Odea Bank sa, we are seeking a highly skilled CX Assistant Manager to join our team.About the RoleWe are looking for a talented individual to lead our customer experience initiatives, analyzing customer feedback and sharing actionable insights with relevant teams. As a key member of our CX team, you will utilize Python and SQL to extract, manipulate, and...

As a Guest Relations Executive at Novotel Hotels, you'll be part of a diverse and inclusive team that's committed to making a positive impact on our guests' lives. This is an exciting opportunity to join a dynamic organization that values its employees and is dedicated to excellence in every aspect of our operations.About the RoleIn this key role, you'll be...

CX Specialist (Overseas)Are you passionate about delivering exceptional customer experiences? Do you have a proven track record of improving customer satisfaction through effective issue resolution and process optimization?We are seeking a highly skilled CX Specialist to join our team at DeFacto. As a key member of our customer experience team, you will play...

Are you passionate about driving growth and innovation at Amazon? Do you have experience managing cross-functional teams and driving large-scale change management? We are seeking a Senior Operations Manager to lead our Fulfillment by Amazon (FBA) team in Turkey and drive strategic initiatives that deliver exceptional customer experiences.The ideal candidate...

We're seeking a seasoned Customer Support Specialist to help us grow our customer base.This role involves handling high volumes of live chat and phone calls while identifying and addressing customer needs.You'll provide accurate and comprehensive information to resolve issues efficiently.Effective time management and prioritization are essential for this...

The Ideal CandidateWe're seeking a highly skilled and motivated individual with experience in customer call management, process management, and channel management.Strong problem-solving ability and love for solution-oriented work.Excellent communication skills and a proactive approach.Proficient in MS Office applications (Excel, PowerPoint).

About oBilet Bilişim Sistemleri A.ŞWe are a leading provider of end-to-end travel ticketing applications, listing hundreds of bus operators, airlines and ferry companies. Our Inventory Management System (IMS) is a best-in-class solution for bus operators.As the market leader in Turkey, we have 400 bus carriers using our IMS software, 25 million monthly...

Key ResponsibilitiesTo coordinate with Vodafone Sales companies to determine sales transactions and customers to be granted credit by the company.To gather loan information such as loan amount, maturity, and collateral from Vodafone Sales companies and support them in creating loan applications through the system.To inform customers about loan documentation...

About the RoleWe're looking for a talented and enthusiastic Field Sales Associate to join our team in Istanbul. As a key member of our team, you will play a vital role in delivering exceptional experiences for our guests.Your responsibilities will include:Supporting our team operations and interacting with guests to ensure a smooth and excellent...

ResponsibilitiesAnswering calls in accordance with customer experience standards.Serving as a point of contact for customers, providing accurate information and resolving their inquiries.RequirementsTo succeed in this role, you must have excellent written and spoken English proficiency. A high school diploma or higher is preferred, along with experience in a...

About UsSpyke Games is a leading mobile gaming company founded by experienced industry professionals. With a decade-long track record of building and scaling successful gaming businesses, we're now focused on creating the next generation of world-class mobile game franchises.Our team is dedicated to fostering a culture of innovation, excellence, and...

At Genesys Cloud Services, Inc., we are transforming the customer experience (CX) with innovative cloud/SaaS solutions. As a Cloud Sales Professional, you will drive revenue growth by acquiring new business and collaborating with the regional sales team. Our AI-powered Experience Orchestration platform, Genesys Cloud, enables you to deliver empathetic,...