Customer Experience Manager

Job DescriptionWe are seeking a highly skilled Customer Support Center Channel Experience Manager to join our growing core team in Istanbul.This role involves monitoring support center performance, analyzing customer feedback, and collaborating with teams to enhance automation and digital support solutions.The ideal candidate will have a strong analytical...

We are a dynamic digital analytics and customer engagement platform that empowers leading brands to create seamless customer experiences.Our team is looking for an energetic, ambitious, and high-performing professional who will be responsible for building relationships, understanding customer trends, and driving business growth.Key Responsibilities:Take...

We are a global modest fashion e-commerce company operating in over 130 countries. Our mission is to bridge fashion and technology, delivering exceptional value to our customers. We prioritize people-first experiences for our customers, teams, and partners.About the RoleWe seek a talented CRM Executive to join our dynamic team. As a tech enthusiast eager to...

Care Centre Supervisor Opportunity:VML South Africa is looking for a seasoned Supervisor to lead our Care Center team. If you have a passion for delivering exceptional customer experiences and want to join a dynamic organization, this is an excellent opportunity to apply.Job Summary:The ideal candidate will be responsible for ensuring timely responses to...

OverviewThe ideal candidate will have a strong background in customer service management, excellent communication skills, and the ability to lead high-performing teams. The role requires a customer-centric approach, with a focus on delivering exceptional experiences that drive customer loyalty and retention.Key Responsibilities:To develop and execute...

We are seeking a highly skilled Customer Experience Leader to join our team at Vodafone Group.The ideal candidate will have 10-15 years of experience in communications and customer success management, with a strong focus on providing exceptional customer experiences. They will be responsible for owning the entire relationship with assigned clients, including...

We are seeking an experienced E-Commerce Manager to join our team at Transmed Turkiye, where you will play a vital role in shaping our online sales strategy and driving business growth.Key AccountabilitiesAs an E-Commerce Manager, your main responsibilities will include establishing and executing e-commerce strategies and budgets, developing and presenting...

We are seeking a dedicated Customer Experience Specialist to join our team at DeFacto. In this role, you will act as a CX ambassador, engaging with relevant teams and promoting a CX mindset.Your responsibilities will include:FOLLOWING UP ALL CUSTOMER FEEDBACK ON WRITTEN AND VERBAL CHANNELSMAKING ROOT CAUSE ANALYSIS TO SOLVE PROBLEMS RELATED TO FREQUENT...

QualificationsTo be successful in this role, you will need a Bachelor's degree in Business, IT, or a related field (MBA preferred). You should have 3+ years of experience in customer success, account management, or a related role, preferably in the cloud or IT industry.Strong communication, presentation, and interpersonal skills are essential. You should...

As a Customer Experience Representative at Masimo, you will play a critical role in delivering exceptional customer experiences and supporting our sales team.Responsibilities:Collaborate with the sales organization to provide administrative support and drive sales growth.Process orders and manage the sales cycle from start to finish, ensuring seamless...

At Odea Bank sa, we are seeking a highly skilled CX Assistant Manager to join our team.About the RoleWe are looking for a talented individual to lead our customer experience initiatives, analyzing customer feedback and sharing actionable insights with relevant teams. As a key member of our CX team, you will utilize Python and SQL to extract, manipulate, and...

As a Guest Relations Executive at Novotel Hotels, you'll be part of a diverse and inclusive team that's committed to making a positive impact on our guests' lives. This is an exciting opportunity to join a dynamic organization that values its employees and is dedicated to excellence in every aspect of our operations.About the RoleIn this key role, you'll be...

Are you passionate about driving growth and innovation at Amazon? Do you have experience managing cross-functional teams and driving large-scale change management? We are seeking a Senior Operations Manager to lead our Fulfillment by Amazon (FBA) team in Turkey and drive strategic initiatives that deliver exceptional customer experiences.The ideal candidate...

CX Specialist (Overseas)Are you passionate about delivering exceptional customer experiences? Do you have a proven track record of improving customer satisfaction through effective issue resolution and process optimization?We are seeking a highly skilled CX Specialist to join our team at DeFacto. As a key member of our customer experience team, you will play...

We're seeking a seasoned Customer Support Specialist to help us grow our customer base.This role involves handling high volumes of live chat and phone calls while identifying and addressing customer needs.You'll provide accurate and comprehensive information to resolve issues efficiently.Effective time management and prioritization are essential for this...

The Ideal CandidateWe're seeking a highly skilled and motivated individual with experience in customer call management, process management, and channel management.Strong problem-solving ability and love for solution-oriented work.Excellent communication skills and a proactive approach.Proficient in MS Office applications (Excel, PowerPoint).

Customer Service RoleWe are a global company that specializes in materials science and digital identification solutions. Our goal is to provide innovative products and services that improve the customer experience.We are currently seeking a Customer Service Representative to join our team. This role involves tracking orders, ensuring timely delivery, and...

We are seeking a dedicated Customer Relations Specialist to join our team at Melontaxi. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers.Key Responsibilities:Handle customer interactions through various channels, including chat, email, and...

About oBilet Bilişim Sistemleri A.ŞWe are a leading provider of end-to-end travel ticketing applications, listing hundreds of bus operators, airlines and ferry companies. Our Inventory Management System (IMS) is a best-in-class solution for bus operators.As the market leader in Turkey, we have 400 bus carriers using our IMS software, 25 million monthly...

The Hongkong and Shanghai Hotels, Limited is dedicated to delivering exceptional experiences to its guests. As a Customer Experience Coordinator at The Peninsula Istanbul, you will play a pivotal role in shaping the guest experience.The Peninsula Istanbul, situated along the breathtaking Bosphorus waterfront in the historic district of Karaköy, offers...