
Customer Experience Supervisor
1 day ago
Job Title: Ground Handling Specialist
The Ground Handling Specialist at Air Astana plays a vital role in ensuring seamless airport operations. This specialist coordinates and controls airport handling company activities and supervises airport services to guarantee efficient and high-quality service delivery.
Main Responsibilities
- Effective coordination and control of ground handling company operations;
- Management of passenger check-in and baggage handling processes;
- Arranging accommodations and meals for passengers of delayed flights;
- Submission of regular reports to the Airport Services Manager;
- Assisting with flight departures for passengers with delayed or postponed flights;
- Providing accurate and timely information to passengers within the airport terminal;
- Ensuring adherence to airline standards during the boarding process;
- Supervising and guiding airport service staff.
Required Skills
- Previous experience working in a customer-focused environment;
- Hold a degree in Aviation or a relevant field;
- Excellent proficiency in Turkish and English languages is crucial; knowledge of Kazakh and Russian is beneficial.
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