Customer Experience Supervisor

1 day ago


Fatih, Istanbul, Turkey Air Astana Full time

Job Title: Ground Handling Specialist

The Ground Handling Specialist at Air Astana plays a vital role in ensuring seamless airport operations. This specialist coordinates and controls airport handling company activities and supervises airport services to guarantee efficient and high-quality service delivery.

Main Responsibilities

  1. Effective coordination and control of ground handling company operations;
  2. Management of passenger check-in and baggage handling processes;
  3. Arranging accommodations and meals for passengers of delayed flights;
  4. Submission of regular reports to the Airport Services Manager;
  5. Assisting with flight departures for passengers with delayed or postponed flights;
  6. Providing accurate and timely information to passengers within the airport terminal;
  7. Ensuring adherence to airline standards during the boarding process;
  8. Supervising and guiding airport service staff.

Required Skills

  • Previous experience working in a customer-focused environment;
  • Hold a degree in Aviation or a relevant field;
  • Excellent proficiency in Turkish and English languages is crucial; knowledge of Kazakh and Russian is beneficial.


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