
Service Quality Supervisor
1 day ago
We are a leading global brand agency that delivers exceptional customer experiences through innovative marketing solutions. Our Care Center team plays a critical role in driving customer satisfaction and loyalty.
Supervisor Job Description:The successful candidate will be responsible for managing incoming user requests, evaluating care center conversations, and developing coaching plans to enhance team performance. Additionally, they will analyze business processes, identify areas for improvement, and report findings to stakeholders.
Key Responsibilities:- Ensure timely response to user requests, maintaining high user satisfaction.
- Evaluate care center conversations, identify issues, and provide actionable recommendations for improvement.
- Develop and implement coaching plans to drive team performance and growth.
- Analyze business processes, identifying areas for optimization and reporting findings.
- Bachelor's degree or higher from a recognized institution.
- Minimum 2 years of experience in team management, preferably in a customer-facing role.
- Proficiency in CRM systems, preferably Salesforce.
- Strong coaching skills and ability to develop teams.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
- Able to work collaboratively as part of a high-performing team.
- Advanced reporting skills, including proficiency in Microsoft Office.
- Fluent in English, both written and spoken.
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English Customer Service Specialist
1 day ago
Fatih, Istanbul, Turkey Interstate AC Service Full timeCompany OverviewTeleperformance, a global leader in customer experience services, offers solutions to international companies. With 100 countries of operation and over 500,000 professionals, we achieve superior results in managing customer service, technical support, sales, marketing, and collection processes.The Teleperformance Group operates in various...
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Supply Chain Management Supervisor
2 hours ago
Fatih, Istanbul, Turkey Amazon Full timeAbout the RoleWe are seeking an experienced Logistics Supervisor to lead our distribution center team. In this role, you will be responsible for managing teams, planning, and performance metrics, with a focus on process improvement. Your experience in logistics and data analysis will be invaluable in driving business growth.Main ResponsibilitiesManage teams...
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Fulfillment Center Supervisor
3 days ago
Fatih, Istanbul, Turkey Amazon Full timeJoin Our TeamWe're looking for a highly motivated and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for overseeing shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations.Your primary responsibilities will include creating and...
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Quality Assurance Lead
1 day ago
Fatih, Istanbul, Turkey Fresenius Medical Care Full timeJob DescriptionFresenius Medical Care is seeking a highly skilled Quality Assurance Supervisor to join our team.The successful candidate will be responsible for supporting the Q&R team in driving Quality & Regulatory compliance while aligning the overall organization to meet business needs & objectives.Supporting the Q&R team in ensuring timely authority...
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Operations Support Supervisor
4 days ago
Fatih, Istanbul, Turkey Amazon Full timeAbout the JobThis is a fantastic opportunity to join Amazon's Delivery Station team as Operations Support Supervisor. As part of this role, you will support the overall, daily management of operational duties, including deputizing for the Operations Manager as and when required.Your responsibilities will include prioritizing and continually improving the...
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Customer Service Representative
1 day ago
Fatih, Istanbul, Turkey Interstate AC Service Full timeWe are seeking a highly skilled Sorani speaking customer expert to join our team in a hybrid work environment. This position offers the opportunity to provide exceptional customer experiences for clients worldwide.Job ResponsibilitiesAnswering incoming calls from customers, providing accurate information and ensuring customer satisfaction with quality...
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Fashion Retail Supervisor
3 days ago
Fatih, Istanbul, Turkey Golden Goose Group Full timeThe Fashion Retail Supervisor role at Golden Goose offers a unique opportunity to join a dynamic team and contribute to the success of our Istanbul store. As a supervisor, you will be responsible for leading a team of sales professionals, providing guidance, support, and coaching to ensure they meet their targets.Responsibilities:Lead a team of sales...
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Front Office Supervisor
1 day ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeThe Peninsula Istanbul is seeking a highly committed Front Office Supervisor to join our team.The successful candidate will be responsible for overseeing the Front Office department, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.Key Responsibilities:Manage daily operational issues...
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Automotive Quality Engineer Istanbul
11 hours ago
Fatih, Istanbul, Turkey BYD Europe Full timeAbout the TeamWe are looking for an Automotive Quality Engineer who can work effectively with supervisor and colleagues to ensure a smooth workflow with maximum output. The ideal candidate will have a Bachelor's/Master's degree in science or engineering and more than 1 year of relevant work experience in quality management.The successful candidate will be...
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Quality Management Professional
1 day ago
Fatih, Istanbul, Turkey Fresenius Medical Care Full timeAbout the RoleWe are seeking a Quality Assurance Supervisor to support our Q&R team in driving Quality & Regulatory compliance.The successful candidate will be responsible for ensuring timely authority reporting for PMS activities, conducting QMS and authority audits, and managing CAPAs.Supporting the Q&R team in ensuring timely authority reporting for PMS...
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Trade Sales Supervisor
1 day ago
Fatih, Istanbul, Turkey Pernod Ricard España SA Full time**Job Summary**Pernod Ricard España SA is looking for a Trade Sales Supervisor to join our team. This role involves managing distributor sales teams, ensuring sales targets and commercial marketing actions are met.**Responsibilities:**Manage order, stock management, invoicing, shipping, and other daily operations of Exclusive and Subordinate...
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Service Quality Assurance Technician
3 days ago
Fatih, Istanbul, Turkey Siemens Mobility Full timeAbout Us:Siemens Healthineers is a leading company in the healthcare industry, pioneering breakthroughs in healthcare for everyone, everywhere. We have a global team of 66,000 dedicated employees across more than 70 countries who are passionate about improving people's lives. Our portfolio includes in-vitro and in-vivo diagnostics, image-guided therapy, and...
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Customer Service Representative
1 day ago
Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full timeJob DescriptionWe are seeking a highly skilled and dedicated Guest Services Agent to join our team at Sheraton Istanbul Levent.Main Responsibilities:Deliver exceptional service to internal and external guests while adhering to brand standards and compliance guidelines.Manage the switchboard for incoming and outgoing calls, ensuring seamless communication...
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Service Quality Specialist
7 days ago
Fatih, Istanbul, Turkey Avery Dennison Corporation Full timeCustomer Service RepresentativeAvery Dennison Corporation is a global leader in materials science and digital identification solutions. We help advance industries worldwide by providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, and enhance sustainability.We are seeking a high-energy Customer Service...
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Front Office Supervisor
1 day ago
Fatih, Istanbul, Turkey Ennismore Full timeResponsibilitiesThe Guest Relations Supervisor will be responsible for:Monitoring and Responding to Guest Feedback: Analyze guest feedback and implement improvements to enhance guest satisfaction.Resolving Guest Complaints: Address and resolve guest complaints promptly and professionally.Providing Personalized Service: Ensure all guests receive a warm...
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Warehouse Operations Manager
3 days ago
Fatih, Istanbul, Turkey Amazon Full timeAbout the JobWe're seeking a talented Operations Supervisor to oversee shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. As an Operations Supervisor, you will be responsible for driving the pulse of our operations on the ground and ensuring that customer orders are fulfilled in line...
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Service Quality Specialist
1 day ago
Fatih, Istanbul, Turkey oBilet Bilişim Sistemleri A.Ş Full timeAbout oBilet Bilişim Sistemleri A.ŞWe provide a comprehensive travel ticketing platform that caters to various needs, including bus, airline, and ferry bookings. Our IMS solution enables efficient inventory management for bus operators.As a leading player in Turkey's travel industry, we boast 400 bus carrier partnerships, 25 million monthly visitors, and...
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Quality Assurance Professional
5 days ago
Fatih, Istanbul, Turkey Ödeal Full timeÖdeal is a fintech scaleup revolutionizing point-of-sale experiences for buyers and sellers alike.Job Title:Training & Quality SpecialistJob Summary:As a Training & Quality Specialist, you'll be responsible for developing and implementing training programs to enhance operational processes and customer service excellence.Key Responsibilities:Monitor and...
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Product Quality Manager
1 day ago
Fatih, Istanbul, Turkey H&M group Full timeH&M Group is a leading global fashion retailer that operates several brands, including ARKET. As a Quality Controller at ARKET, you will play a key role in ensuring the quality of our products and services.Job ResponsibilitiesDevelop and implement quality systems and methods to ensure compliance with our company's standards and regulations.Provide training...
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Customer Service Manager
1 day ago
Fatih, Istanbul, Turkey İSTANBUL PORT OTELCİLİK SAN TİC.ŞTİ. Full timeJob DescriptionWe are looking for a highly skilled and experienced Front Office Supervisor to join our team at Ramada Hotel by Wyndham Arnavutköy. The successful candidate will be responsible for leading the front office department and ensuring that all aspects of guest services are delivered to the highest standard.Main ResponsibilitiesManage the front...