Front Office Supervisor

1 day ago


Fatih, Istanbul, Turkey Ennismore Full time
Responsibilities

The Guest Relations Supervisor will be responsible for:

  • Monitoring and Responding to Guest Feedback: Analyze guest feedback and implement improvements to enhance guest satisfaction.
  • Resolving Guest Complaints: Address and resolve guest complaints promptly and professionally.
  • Providing Personalized Service: Ensure all guests receive a warm welcome and enjoy their stay with exceptional personal service.
  • Maintaining Guest Confidentiality: Respect the privacy of guests and maintain confidentiality of information.
  • Building Loyalty: Take follow-up actions to exceed guest expectations and build loyalty.
  • Managing Requests and Complaints: Manage all requests and complaints in a timely and efficient manner.
  • Coordinating Arrivals and Departures: Coordinate with reservations for important arrivals and notify the guest relations manager.
  • Enforcing Hotel Policies: Enforce house rules and regulations to ensure a smooth guest experience.
  • Collaborating with Departments: Collaborate with other departments, including housekeeping, concierge, and F&B, to ensure seamless guest experiences.
  • Maintaining Accurate Records: Maintain accurate records of guest preferences, complaints, and service recovery initiatives.
  • Ensuring Luxury Service Standards: Ensure all guest service activities align with the resort's policies, brand standards, and luxury service expectations.
  • Utilizing Equipment and Supplies: Utilize appropriate materials, equipment, and supplies for smooth guest relation operations and requisition as needed.
  • Familiarization with Fire Procedures: Know and follow the fire and safety procedures of the hotel.
  • Additional Duties: Perform other duties as assigned by the guest relations manager.


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