Front Office Revenue Strategist

1 day ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

We are seeking a highly skilled Hospitality Operations Specialist to join our high-profile hotel team at The Peninsula Istanbul.

This exceptional hotel provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project.

As a key member of our team, you will be responsible for:

  1. Ensuring exceptional guest experiences through proactive service recovery and efficient delivery.
  2. Collaborating with the Guest Experience Team to overcome daily operational challenges.
  3. Supporting managers in ensuring comprehensive induction programs for new team members and maintaining awareness of Service Principles.
  4. Identifying opportunities to maximise Room and Front Office revenue through initiatives like room upselling.
  5. Maintaining accurate inventory control of room availability and allocating rooms according to special requests and preferences.
  6. Collaborating with Rooms Controller, Housekeeping, and Engineering to ensure all rooms are ready for occupation and maintained in excellent condition.
  7. Establishing close guest contact, managing feedback, and ensuring elevated service recovery.
About The Peninsula Istanbul

Located along the stunning Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul offers a truly unforgettable experience to its guests.



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