Customer Experience Advocate

3 days ago


Fatih, Istanbul, Turkey Insider Full time

We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

About the Role:

  • Serve as an engineer to modify or customize products based on customers' requirements.
  • Troubleshoot technical issues with products.
  • Communicate with customers using Zendesk Email to provide solutions.
  • Consult customers with technical solutions for their requests.
  • Collaborate with the Product Team to decrease customization efforts.
  • Work with global colleagues to optimize technical and service support processes.

You will be part of our Operational Excellence Team that owns support processes with our partners using our products and services.



  • Fatih, Istanbul, Turkey Insider Full time

    About InsiderWe are a B2B SaaS company that drives growth for our clients worldwide by offering a unique platform to deliver individualized experiences, drive profitable growth, and unleash peak productivity and efficiency.Our AI-native platform connects data across channels, predicts future behavior with AI, and provides marketers with a single platform to...


  • Fatih, Istanbul, Turkey Insider Full time

    As a Technical Support Specialist, you'll be responsible for providing timely responses and follow-up systematically. You'll have good debugging/troubleshooting skills and knowledge of HTML, CSS, or other programming languages. A strong sense of responsibility and accountability is also required.We offer a range of benefits, including a chance to work in an...


  • Fatih, Istanbul, Turkey Genesys Cloud Services, Inc. Full time

    About the Role:As a Senior Solution Consultant at Genesys Cloud Services, Inc., you will play a critical role in showcasing our innovative customer experience offering and driving customer success through your technical expertise and creative storytelling.Responsibilities:Develop and present dynamic demonstrations to executives, stakeholders, and...


  • Fatih, Istanbul, Turkey Insider Full time

    About UsWe are Insider, a pioneering B2B SaaS company that empowers businesses worldwide to drive growth and excellence. Our AI-native platform for Customer Experience and Marketing enables marketers to deliver personalized experiences, boost profitability, and optimize productivity.With our recent $500M Series E funding round led by General Atlantic, we've...


  • Fatih, Istanbul, Turkey Insider Full time

    What We DoWe help businesses succeed by providing exceptional customer support, innovative solutions, and expertise in digital experience management.Our team consists of talented individuals from 27+ countries who move fast, create cutting-edge products, and focus on making an impact.About YouYou have a Bachelor's Degree in Business, Communication,...


  • Fatih, Istanbul, Turkey Husky Injection Molding Systems Ltd. Full time

    Key QualificationsTo be successful in this role, you will need to have the following qualifications:Essential Qualifications:Mechanical or electrical engineering or equivalent experience.Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset.Customer-focused attitude.Excellent communication...


  • Fatih, Istanbul, Turkey RISK Full time

    Job ResponsibilitiesAs a Customer Support Specialist at RISK, your key responsibilities will include:Learning all necessary information for work;Helping customers through live support (chats, instant messengers, and emails);Handling customer inquiries appropriately and providing a high level of service;Being ready to work at night;Interacting with other...


  • Fatih, Istanbul, Turkey ZF Group Full time

    Job Overview:We are expanding our technical support team at ZF Group and are seeking a highly skilled customer service representative to join our Aftermarket Division. As a key member of our team, you will be responsible for providing expert technical support to customers, ensuring they receive the best possible solutions for their needs.Responsibilities:


  • Fatih, Istanbul, Turkey Insider Full time

    About UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We've just celebrated a significant funding round, led by General Atlantic, and have been recognized as one of the only woman-founded,...


  • Fatih, Istanbul, Turkey TurkNet Full time

    We're seeking a Customer Experience Director to join our marketing team. As a key member of our team, you'll be responsible for developing and executing customer experience strategies that drive business growth and enhance customer satisfaction.About Our Mission:TurkNet is on a mission to revolutionize the way people experience the internet. We're committed...


  • Fatih, Istanbul, Turkey Dataroid, Inc Full time

    About UsDataroid, Inc is the award-winning digital analytics and customer engagement platform that empowers leading brands to enhance every individual customer experience.We drive innovation by harnessing data to create seamless customer experiences, reshaping the experience of over 100 million users.


  • Fatih, Istanbul, Turkey Blueclip Full time

    Enhance Customer JourneyWe are seeking a Product Marketing / Customer Insights Manager to join our team at Blueclip. As a key member of our team, you will be responsible for developing and maintaining reporting frameworks to analyze customer behaviors, conducting qualitative research, collaborating with cross-functional teams, and running A/B tests to...


  • Fatih, Istanbul, Turkey Insider Full time

    Who We AreWe are an international, diverse, and inclusive company with a passion for making an impact. Our team is comprised of exceptionally talented and passionate individuals who move fast and agile, create cutting-edge products, and focus on making a difference.What We OfferWe provide equal opportunity in a zero-discrimination workplace and welcome...


  • Fatih, Istanbul, Turkey Insider Full time

    Role SummaryThis position plays a pivotal role in bringing our mission and vision into reality. As a Customer Education Specialist, you will create and deliver exceptional eLearning experiences to our valued customers.You will be at the forefront of developing an in-depth understanding of our product and collaborating closely with internal stakeholders to...


  • Fatih, Istanbul, Turkey Novotelnorthbeach Full time

    Customer Experience AssociateThis role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Customer Experience Associate, you will play a critical role in ensuring that every guest has a memorable and enjoyable experience at Novotel Wollongong Northbeach.Key...


  • Fatih, Istanbul, Turkey Dream Games Full time

    Job DescriptionWe are seeking a highly skilled Senior Customer Support Specialist to join our team at Dream Games. In this role, you will be responsible for designing end-to-end customer experiences and working closely with relevant teams to improve user insights.Key Responsibilities:Resolve customer issues via email and chat while tracking and analyzing...


  • Fatih, Istanbul, Turkey Amazon Full time

    What You'll DoYou will work closely with cross-functional teams to drive business growth and improve customer satisfaction. This role requires a strong understanding of e-commerce and digital marketing principles, as well as excellent analytical and problem-solving skills.ResponsibilitiesStrategic Planning: Develop and implement strategies to improve sales,...


  • Fatih, Istanbul, Turkey Vodafone Full time

    Job DescriptionVodafone is seeking a Customer Experience Director to lead the development and implementation of digital products/channels.In this role, you will be responsible for defining the strategy and positioning of digital products/channels, as well as overseeing the lifecycle of the product/channel and its features.Key responsibilities include working...


  • Fatih, Istanbul, Turkey Global Exchange Group Full time

    Sales Performance & Strategy Development is a key aspect of this role. You'll analyze all sales channels to identify areas of improvement and develop data-driven sales strategies to drive business growth.Requirements:Bachelor's or Master's degree in Business, Marketing, Sales, or a related field.5-7 years of experience in sales strategy, business...


  • Fatih, Istanbul, Turkey Modanisa Full time

    About ModanisaWe are a global e-commerce company specializing in modest fashion, operating in over 130 countries. Our mission is to bridge fashion and technology while providing an exceptional customer experience. We prioritize our customers, teams, and partners, striving for excellence in every aspect of our business.