
Cloud Experience Advocate
19 hours ago
About the Role:
As a Senior Solution Consultant at Genesys Cloud Services, Inc., you will play a critical role in showcasing our innovative customer experience offering and driving customer success through your technical expertise and creative storytelling.
Responsibilities:
- Develop and present dynamic demonstrations to executives, stakeholders, and influencers, highlighting the value of Genesys Cloud's solutions.
- Understand customers' strategies and help them drive business using our unique solutions.
- Create customized demos and tell compelling stories that showcase the solution's value.
- Identify and overcome obstacles in strategic deals through internal discussions and customer/partner meetings.
- Stay ahead of relevant technology trends, competitive analysis, and market differentiators through internal training, self-study, and industry-standard certifications.
- Provide feedback to product management about product enhancements addressing customer needs and guiding additional value.
Qualifications:
- BS degree in Computer Science or Engineering, Business, or equivalent industry experience.
- Technical knowledge of Contact Centre technologies such as VOIP, surveys, quality management, recording, workforce management, IVR, digital engagement, and PCI compliance.
- Prior experience with AI technologies and frameworks (machine learning, natural language understanding, Gen-AI, large language models, prompt engineering).
- Experience articulating the value of solutions during presentations.
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