Global Customer Service Lead

2 days ago


Fatih, Istanbul, Turkey TalentWay Consultancy Full time

TalentWay Consultancy is seeking a Global Customer Service Lead to join our team in Istanbul. As a senior member of our customer service team, you will be responsible for developing and executing customer service strategies, managing a subordinate team, and building relationships with clients.

You will design and implement processes, track KPIs, SLAs, and overall customer service metrics, and collaborate with sales and partner teams to enhance client retention and renewal rates. Your expertise in building professional sales structures, understanding of sales techniques, and experience in B2B sales will be invaluable assets to our team.

TalentWay Consultancy offers a competitive salary, benefits package, and opportunities for growth and development. Our team is passionate about delivering exceptional customer service and driving business growth. If you're a motivated and results-driven individual who is passionate about customer service, we'd love to hear from you.

Seniority level

Director

Employment type

Full-time

Job function

Customer Service and Marketing

Industries

Staffing and Recruiting



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