Remote Customer Service Representative

3 days ago


Fatih, Istanbul, Turkey KuCoin Exchange Full time

KuCoin Exchange is a leading cryptocurrency exchange that operates globally. We are seeking a skilled and customer-focused Video Call Customer Representative to join our team in Turkey. In this role, you will be responsible for conducting video calls with customers to complete the onboarding process.

Job Description
  • You will work closely with the team leader to ensure a seamless onboarding experience for new customers, addressing any issues or concerns they may have.
  • Using your strong communication skills and customer-oriented approach, you will provide accurate information about KuCoin's products and services, and address customer inquiries and resolve issues.
  • Prioritizing customer satisfaction, you will identify customer needs, resolve issues or complaints within the scope of authority, and escalate unresolved matters to the team leader.
  • Working in shifts, you will ensure customer declarations are accurately entered into the system during the video call process.
Benefits
  • We offer competitive compensation and benefits packages, as well as opportunities for growth and professional development.
  • You will be part of a dynamic and innovative team that values collaboration, open communication, and customer satisfaction.
  • Our company culture emphasizes teamwork, respect, and professionalism, creating a positive and supportive work environment.


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