Customer Support Representative

2 days ago


Fatih, Istanbul, Turkey Cointr Full time

We are seeking a highly motivated and experienced Customer Support Representative to join our dynamic team at CoinTR. As the first point of contact for our customers, you will provide timely and effective support while ensuring customer satisfaction.

About the Role:
  • Handle customer inquiries via email and chat with professionalism and efficiency.
  • Troubleshoot and resolve customer issues related to account management, transactions, and platform usage.
  • Provide accurate information about CoinTR's services, products, and promotions.
  • Escalate technical or complex issues to relevant teams when necessary.
Requirements:
  • Fluent in English (both written and spoken).
  • Prior experience in customer service or a related field is required.
  • Availability to work night shifts as part of a hybrid schedule.
  • Basic knowledge of cryptocurrency is a plus, but not mandatory—training will be provided.
  • Excellent communication, problem-solving, and multitasking skills.


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