Logistics Support Representative

4 days ago


Fatih, Istanbul, Turkey FedEx Group Full time

About Our Culture

We are a culture of collaboration, innovation, and continuous improvement. We believe in empowering our team members to take ownership of their work and make a real impact on our customers' lives. As a member of our team, you will have the opportunity to work with a diverse group of talented individuals who share a common goal - to deliver exceptional service to our customers.

Job Summary

We are seeking an Operation Support Agent to join our team. In this role, you will be responsible for providing critical support to our customers by ensuring timely delivery of their urgent packages. This includes answering customer calls regarding shipment collection requests and delivery inquiries, checking and investigating failed shipments deliveries or collections when needed, and reallocating failed deliveries for the next day delivery.

Key Responsibilities

  1. Providing exceptional customer service via phone and email
  2. Investigating and resolving delivery issues
  3. Collaborating with the team to achieve operational goals

Requirements

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proven problem-solving and analytical skills

What We Offer

  1. A competitive salary and benefits package
  2. Ongoing training and development opportunities
  3. A collaborative and dynamic work environment
  4. The opportunity to work with a global brand and make a real difference in people's lives


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