Customer Support Professional

2 days ago


Fatih, Istanbul, Turkey Threecolts Full time

Job Overview:

Threecolts is a cutting-edge software suite that empowers Marketplace entrepreneurs and well-known international brands. As a Customer Support Associate, you will be the face of our company, providing top-notch technical support to our customers.

Key Responsibilities:

  • Resolve customer inquiries via chat and email from the ticketing system.
  • Provide knowledgeable help and accurate details to customer inquiries.
  • Investigate and resolve user issues when possible or follow escalation routes.
  • Perform technical troubleshooting and data analysis to determine the root causes of the issue.
  • Share feature requests and effective workarounds with team members.
  • Gather customer feedback and share it with our internal teams.

Requirements:

  • Minimum 2 years of customer service experience.
  • Ability to work independently and in a team.
  • Excellent written and verbal communication skills.
  • Strong multi-tasking abilities.

About Threecolts:

We are a diverse and inclusive environment that encourages all applicants to apply for our roles. We value and actively seek diverse talent. Get to know us better at www.threecolts.com.



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