
Customer Support Professional
2 days ago
Job Overview:
Threecolts is a cutting-edge software suite that empowers Marketplace entrepreneurs and well-known international brands. As a Customer Support Associate, you will be the face of our company, providing top-notch technical support to our customers.
Key Responsibilities:
- Resolve customer inquiries via chat and email from the ticketing system.
- Provide knowledgeable help and accurate details to customer inquiries.
- Investigate and resolve user issues when possible or follow escalation routes.
- Perform technical troubleshooting and data analysis to determine the root causes of the issue.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share it with our internal teams.
Requirements:
- Minimum 2 years of customer service experience.
- Ability to work independently and in a team.
- Excellent written and verbal communication skills.
- Strong multi-tasking abilities.
About Threecolts:
We are a diverse and inclusive environment that encourages all applicants to apply for our roles. We value and actively seek diverse talent. Get to know us better at www.threecolts.com.
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