Customer Support Team Member

18 hours ago


Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full time
Job Description

We are seeking an experienced customer support professional to join our team as a Customer Support Specialist. In this role, you will:

  • Guide hoteliers on navigating Exely Solutions, providing activation and training to ensure smooth onboarding.
  • Offer strong and timely support by addressing hoteliers' queries through calls and emails in a polite manner.
  • Manage hoteliers' feedback and escalate it to the relevant department to provide personalized guidance and improve company processes.
  • Ensure Exely Solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers' requests in case of issues.


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