Support Center Team Lead

3 days ago


Fatih, Istanbul, Turkey ColendiBank Full time
About the Role

In this position, you will be responsible for analyzing customer complaints and requests to optimize operational processes in the support center.

You will work closely with cross-functional teams to stay updated on new communication regulations, technologies, channels, and evaluate proposed solutions to improve the support center.

Key responsibilities include:

  1. Preparing reports on support center experiences and presenting them to senior management
  2. Participating in projects aimed at improving the efficiency of automation systems such as chatbots and IVR


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