
24/7 Contact Center Professional
1 day ago
Join our dynamic MyHR Live Support team as a 24/7 Contact Center Professional As a key member of our global contact center operations, you will provide top-notch support to Amazon employees worldwide, handling a high volume of live contacts primarily through phone calls and potentially chats.
Your primary responsibilities will include resolving employee inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures. You will also build customer trust through empathetic, personalized conversations, assessing and adjusting resolution plans to each employee's changing needs during live interactions.
ResponsibilitiesAs a Contact Center Professional, your main objectives will be:
- Handle a high volume of live contacts, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation, escalating when necessary.
- Build customer trust through empathetic, personalized conversations, adapting to each employee's changing needs.
- Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs.
- Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions in real-time.
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Contact Center Technology Expert
7 days ago
Fatih, Istanbul, Turkey ASEE Full timeCompany OverviewASEE South Eastern Europe is a leading provider of IT services and consulting solutions. Our company is dedicated to delivering high-quality technical expertise to our clients, ensuring seamless integration of their contact center technologies.Job DescriptionWe are seeking an experienced Contact Center Technology Expert to join our team in...
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Solution Delivery Manager
7 days ago
Fatih, Istanbul, Turkey ASEE Full timeAbout the JobThis is a mid-senior level position that requires strong technical expertise and excellent communication skills. As a Technical Support Specialist, you will be working closely with our clients to resolve complex technical issues and ensure seamless integration of their contact center technologies.What We OfferWe offer a competitive salary and...
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Technology Center Operations Manager
7 days ago
Fatih, Istanbul, Turkey Vodafone Full timeWe are a leading international Telco, serving millions of customers worldwide. Our mission is to connect people, solve complex challenges, and create a sustainable and more inclusive world.About the JobWe are seeking an Electrical and Mechanical Engineer to join our team at Vodafone. As a key member of our technology center operations team, you will be...
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Data Center Technical Specialist
7 days ago
Fatih, Istanbul, Turkey Vodafone Full timeWe are seeking a highly skilled Data Center Technical Specialist to join our team at Vodafone. As a key member of our infrastructure maintenance team, you will be responsible for ensuring the smooth operation of our data centers.Key ResponsibilitiesApply technical infrastructure maintenance and operations processes according to SLA KPIs.Manage layout...
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Fatih, Istanbul, Turkey Vodafone Full timeVodafone is committed to empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. We believe that connectivity is a force for good, and we use it to improve people's lives and the world around us.About the RoleWe are looking for a Senior Infrastructure Maintenance Professional to join our team...
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Data Center Infrastructure Specialist
6 days ago
Fatih, Istanbul, Turkey Vodafone Full timeJob DescriptionWe are seeking a highly skilled Data Center Infrastructure Specialist to join our team at Vodafone.Key Responsibilities:Apply technical infrastructure maintenance and operations processes and defined actions via operation maintenance subcontractor according to SLA KPIs (L2 level operation).Apply layout allocations for Network/IT equipment at...
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Data Center Design Lead
4 days ago
Fatih, Istanbul, Turkey Ronesans Endustri Tesisleri Full timeWe are looking for an experienced professional to lead our data center design efforts as a Data Center Design Lead. As part of the Rönesans Endustri Tesisleri team, you will be responsible for designing and developing electrical systems for our construction projects.Key responsibilitiesSome of the key responsibilities of this role include:Leading the design...
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Data Center Cybersecurity Specialist
2 days ago
Fatih, Istanbul, Turkey Amazon Full timeResponsibilities:Oversee the physical and digital security of our data centers, ensuring the confidentiality, integrity, and availability of sensitive information.Develop, implement, and maintain robust security controls and procedures, including CCTV, access control, and intrusion detection systems.Collaborate with cross-functional teams to respond to...
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Electrical and Mechanical Engineer
7 days ago
Fatih, Istanbul, Turkey Vodafone Full timeWe are a global company with a passion for empowering people and creating a workplace where everyone can thrive. We believe that connectivity is a force for good, and we use it to improve people's lives and the world around us.About the TeamWe are a diverse and dynamic team, passionate about delivering exceptional results and making a real impact. We work...
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Data Center Strategy Specialist
2 days ago
Fatih, Istanbul, Turkey Radore Veri Merkezi Hizmetleri A.Ş. Full timeR radore Veri Merkezi Hizmetleri A.Ş. is seeking a highly skilled Cloud Services Product Owner to lead our product development efforts. In this role, you will be responsible for developing new products and services related to colocation, dedicated server, cloud, and managed services, making them suitable for the market. You will analyze customer needs and...
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Transportation Specialist
2 weeks ago
Fatih, Istanbul, Turkey Amazon Full timeTransportation Specialist - Japanese Language SpecialistNOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers...
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Technical Support Specialist
7 days ago
Fatih, Istanbul, Turkey ASEE Full timeJob ResponsibilitiesResolve complex technical issues with the contact center infrastructure.Reproduce customers' problems and provide root cause analysis and resolutions.Participate in onsite and professional services activities, including system installation, configuration, and customization, and application development.Provide high-quality software and...
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IT Operations Executive Leader
6 days ago
Fatih, Istanbul, Turkey Essentra Full timeAbout the RoleWe are seeking an exceptional IT Operations On-Site Executive to join our team. The successful candidate will provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation.The role involves supporting key functional areas across Microsoft Office 365 cloud applications and...
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Network Infrastructure Specialist
6 days ago
Fatih, Istanbul, Turkey iyzico Full timeiyzicoinzico is a pioneering company in online payment services and AI-driven payment technologies. We empower businesses of all sizes with our innovative platform, making complex payment processes simple and secure. With thousands of supported businesses and a robust structure, we're committed to democratizing financial services and making them accessible...
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Data Center Engineer
1 day ago
Fatih, Istanbul, Turkey TELPA A.Ş. Full timeRequired Skills and Qualifications5-7 years of experience in installing, configuring, managing, and troubleshooting Enterprise IT products and solutions.Good understanding of storage types, including block (FC, iSCSI), file (CIFS, NFS), object (S3), and backup technologies.Experience with RAID technologies and storage systems from leading manufacturers such...
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Global Employee Support Advisor
1 day ago
Fatih, Istanbul, Turkey Amazon Full timeAre you passionate about delivering exceptional customer service and making a difference in people's lives? Do you thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently?We're seeking a highly motivated and experienced Global Employee Support Advisor to join our MyHR Live Support...
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Project Support Specialist
2 days ago
Fatih, Istanbul, Turkey AloTech Full timeAloTech/Call Center Studio is a pioneer in contact center software built on Google technology. We provide clients with a comprehensive digital transformation, integrating contact centers with cutting-edge communication technologies.About UsWe're a B2B SaaS provider dedicated to delivering exceptional services.As an Implementation Manager at AloTech, you will...
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Cloud Infrastructure Engineer
5 days ago
Fatih, Istanbul, Turkey ICterra Information and Communication Technologies Full timeRole OverviewThe ideal candidate will have experience in server hardware support, analytical thinking, and problem-solving skills. This role involves following up on and implementing new OTT technologies and coordinating properly for the handover and handback of live systems.Main ResponsibilitiesInstallation, configuration, management, and maintenance of...
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IT Security Professional
6 days ago
Fatih, Istanbul, Turkey Turkish Technology Full timeWe're looking for a seasoned IT professional to join our team as a Network Security Engineer. As a member of our dynamic team, you'll play a crucial role in managing and securing firewall and APT systems hosted on-premises.This exciting opportunity is based at our Libadiye Office and offers a chance to work with cutting-edge technologies and collaborate with...
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Genesys System Administrator
7 days ago
Fatih, Istanbul, Turkey ASEE Full timeKey ResponsibilitiesResolve complex technical issues with the contact center infrastructure.Provide high-quality software and hardware support to experts from our customers for Genesys solutions and related technologies.Develop advanced expertise in one of the following subject matters: Telephony, Networking, VOIP, DBs, or Programming.Stay up-to-date with...