Contact Center Technology Expert

7 days ago


Fatih, Istanbul, Turkey ASEE Full time
Company Overview

ASEE South Eastern Europe is a leading provider of IT services and consulting solutions. Our company is dedicated to delivering high-quality technical expertise to our clients, ensuring seamless integration of their contact center technologies.

Job Description

We are seeking an experienced Contact Center Technology Expert to join our team in Turkey. The successful candidate will be responsible for resolving complex technical issues with the contact center infrastructure, reproducing customers' problems, and providing root cause analysis and resolutions. Additionally, they will participate in onsite and professional services activities, such as system installation, configuration, and customization, and application development.

The ideal candidate will serve as the direct point of technical contact, providing high-quality software and hardware support to experts from our customers for Genesys solutions and related technologies. They will also stay up-to-date with current technologies, industry trends, and develop advanced expertise in one of the following subject matters: Telephony, Networking, VOIP, DBs, or Programming.



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