
Global Customer Support Specialist
2 days ago
About the Opportunity
We are seeking a talented Global Customer Support Specialist to join our team in Istanbul. In this role, you will be responsible for providing exceptional customer support, working closely with internal stakeholders, and analyzing customer activities to improve our service.
Your Key Responsibilities
- Provide timely and accurate information to customers before, during, and after transactions.
- Work closely with internal stakeholders to ensure orders are planned and delivered efficiently.
- Analyze customer activities to identify recurring problems and recommend solutions.
- Collaborate with head office and customers on order management, sales, purchasing, and logistics.
- Ensure accurate reporting of all relevant sales and customer-related activities.
- Maintain up-to-date customer records and data in SAP.
- Prepare reports for business managers and other stakeholders.
- Provide backup support to absent employees as needed.
Requirements
To succeed in this role, you will need:
- Knowledge of foreign trade payment conditions, computer skills, and efficient time management.
- Good understanding of local trade regulations, customs, and transit processes.
- Fluent language skills in Turkish, English, and/or German.
- Excellent communication and cooperation skills, with experience in problem-solving and teamwork.
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