Global Customer Service Technician

8 hours ago


Fatih, Istanbul, Turkey bioMérieux SA Full time
Job Requirements:

We are looking for a highly skilled Field IT Specialist to join our team.

As a Field IT Specialist, you will be responsible for providing technical support and connectivity services to our export distributors.

Key Responsibilities:

  • Be the referent and expert for all connectivity interventions and complaints towards all our export distributors.
  • Provide efficient on-site and second-line support for dealers and end-users, following up on cases sent from the Support Center.
  • Transfer technical knowledge to distributors and resolve complex issues through advanced troubleshooting.
  • Visit customers in the field to understand their needs by building professional relationships and offering guidance and assistance.

What You Need to Succeed:

  • Bachelor's degree or technical school equivalent in Electronic Technology, Computer Science, Healthcare Science, or Information Technology.
  • 4-6 years of experience in the field or in a related area.
  • Familiarity with standard concepts, practices, and procedures within a particular field.
  • Proficiency in computer operation and network/connectivity field, software operating systems, with knowledge of host/remote communications and network systems.


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