
Biotechnology Service Engineer
1 day ago
Vazyme Biotech seeks a highly skilled Equipment Maintenance Technician to join our team. As an Equipment Maintenance Technician, you will be responsible for the installation, repair, and maintenance of local automation equipment in Turkey and occasional travel to other countries.
Your key responsibilities will include:
- Carrying out routine repairs and maintenance on instruments and solutions
- Independently completing installation, maintenance, and basic troubleshooting for overseas client equipment and instruments
- Improving customer satisfaction and loyalty through proactive issue resolution and effective communication
- Collecting and providing feedback on customer requirements and product market intelligence to support continuous solution upgrades and optimization
- Serving as a communication link between customers and the company to ensure seamless service delivery and handle customer complaints
Requirements:
A bachelor's degree or higher in Biology, Mechatronics, or Physics-related fields is required.
- Proficiency in English is essential, with Mandarin speaking skills being a plus
- At least 1-3 years of experience in after-sale service of automated medical equipment, with expertise in common tools such as voltmeters
- Highly responsible individual who prioritizes customer satisfaction, proactively resolves issues, and ensures quality and efficiency in after-sales service
- Strong learning ability to quickly master new knowledge, technologies, and methods, driving professional growth and business acumen
- Professional, adaptable, and willing to take on challenges and pressure, excelling in complex and dynamic environments
Entry-level position
Employment TypeFull-time opportunity
Job FunctionCustomer Service and Product Management
IndustriesWholesale Drugs and Sundries
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