Service Operations Manager

1 day ago


Fatih, Istanbul, Turkey Alfa Laval Mid Europe GmbH Full time

About Us

At Alfa Laval Mid Europe GmbH, we are committed to pioneering solutions for a more resourceful and less wasteful world. Our innovative spirit fuels our 140-year-old start-up culture and rapid growth, driving both our personal and professional development.

We are seeking a dynamic and organized Service Coordinator to join our team and help drive our service operations. As a pivotal link between our field service team, clients, and internal departments, your primary responsibility will be to ensure the seamless execution of service operations by effectively coordinating and dispatching field service engineers, managing service schedules, supporting the service center, and maintaining excellent customer relations.

Your Key Responsibilities:

  1. Service Planning and Coordination: Plan and daily manage service engineers' work schedules to ensure efficient service delivery.
  2. Schedule Management: Support with the schedule of local service engineers and utilize planning tools to optimize service operations.
  3. Documentation and Closure: Ensure all necessary documentation is in place, and close customer cases when finalized.

Your Qualifications:

  • A bachelor's degree in business administration, logistics, or other relevant fields.
  • Minimum of 2 years of experience in a coordination or administrative role, preferably within a field service or technical service environment.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving skills with a proactive and solution-oriented mindset.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Fluency in English.

What's In It For You:

  • An interesting and challenging position in an open and friendly environment where we collaborate to develop and create value for our customers.
  • An exciting opportunity to build a global network with diverse nationalities to learn from and grow with.
  • A true impact on Alfa Laval's future success, with opportunities to learn new things every day.


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