Hotel Operations Manager

2 days ago


Fatih, Istanbul, Turkey MAROTA TURİZM VE GAYRİMENKUL YATIRIM A.Ş Full time

At MAROTA TURİZM VE GAYRİMENKUL YATIRIM A.Ş, we are seeking a skilled Hotel Operations Manager to join our team at the G Rotana Hotel. As a key member of the Front Office department, this role is responsible for ensuring seamless hotel operations and delivering exceptional guest experiences.

Key Responsibilities:
  • Leadership and Guidance: Provide guidance and oversight to all employees working in their shifts, ensuring compliance with hotel rules and procedures, identifying areas for improvement, and implementing necessary interventions.
  • Operational Management: Review the MOD report before each shift, gathering critical information such as end-of-day and intraday occupancy rates, expected guest types, and create a work plan tailored to the needs of the shift, while coordinating with relevant units.
  • Guest Satisfaction: Address special requests and complaints reported by guests within the framework of guest satisfaction, demonstrating a commitment to delivering personalized service.
  • Closing Shift Procedures: Conduct thorough checks of all service areas of the hotel at the end of each shift, ensuring preparations are made in coordination with relevant units for the next shift.

We invite candidates with a strong background in management, planning, organization, and problem-solving to apply for this exciting opportunity.



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