Luxury Hotel Operations Manager

23 hours ago


Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full time

At Four Seasons Hotels Ltd, we strive to deliver exceptional guest experiences through a world-class employee experience and company culture. As an Assistant Night Manager, you will play a vital role in ensuring the smooth operation of our hotel during overnight shift hours.

The ideal candidate will possess excellent interpersonal skills and communication skills, with a strong ability to coach, train, and correct employees as needed. You will maintain a professional and high-quality service-oriented environment at all times, acting as manager on duty for the hotel overnight shift dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.

Key Responsibilities:

  • Manage and monitor activities of all employees in the Front Office department, ensuring they adhere to standards of excellence and guidelines set by the hotel.
  • Act as manager on duty for the hotel overnight shift, handling complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
  • Manage the night shift in the department, ensuring all employees perform tasks assigned to them and coordinate Front Office activities with other departments.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals, as well as special requests and repeat guests.

Requirements:

  • Two + years' experience working within a luxury hotel or similar environment.
  • Excellent interpersonal skills and communication skills.
  • Cross-cultural sensitivity, and customer service orientation.
  • Guest centricity and understanding the importance of guest preferences.
  • An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint).

We Offer:

  • Competitive salary, wages, and a comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.


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