Luxury Hotel Service Expert

1 day ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

The Peninsula Istanbul offers a unique opportunity to work in the heart of Galataport, a waterfront revitalisation project showcasing vibrant Turkish culture and superlative hospitality.

This exceptional hotel is comprised of four exquisite buildings – three historic and beautifully restored – welcoming guests by land or sea.

We espouse luxury service, dedication to our customers, and commitment to our employees. Our experienced team strives to continuously improve guest experiences and live the Peninsula Service Principles.

As a member of our high-profile hotel team, you will be responsible for:

  1. Improving guest experiences through proactive service recovery, efficient delivery, and anticipating needs.
  2. Taking ownership of daily operational challenges within the Guest Experience Team.
  3. Supporting managers in ensuring comprehensive induction programs for new team members and maintaining awareness of Service Principles.
  4. Maximising Room and Front Office revenue through initiatives like room upselling.
  5. Maintaining accurate inventory control of room availability and allocating rooms according to special requests and preferences.
  6. Collaborating with Rooms Controller, Housekeeping, and Engineering to ensure all rooms are ready for occupation and maintained in excellent condition.
  7. Establishing close guest contact, managing feedback, and ensuring elevated service recovery.
Key Requirements

To succeed in this role, you must possess:

  1. Thorough knowledge of customer service needs, office management, and operational finance/procedures.
  2. Excellent organisational and multitasking abilities.
  3. Strong communication and people skills.
  4. Effective problem-solving skills.
  5. Exceptional presentation.

We look forward to welcoming you to The Peninsula family and receiving your resume.



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