Customer Support Professional

2 days ago


Fatih, Istanbul, Turkey RedotPay Full time

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We are a cutting-edge crypto payment platform bridging traditional financial services with the digital currency world. Our comprehensive suite of products and services empowers seamless transactions, driving financial inclusion and reduced costs.

The ideal candidate will deliver top-notch customer support via live chat and email channels.

Key responsibilities:

  • Provide timely assistance to customers via multiple communication channels.
  • Maintain up-to-date knowledge of Crypto and credit card services, as well as the broader financial landscape.
  • Efficiently manage and resolve customer inquiries and complaints, ensuring prompt follow-up.
  • Foster strong relationships with customers, understanding their needs and providing valuable feedback to management.
  • Identify opportunities to enhance team productivity and service quality, implementing effective strategies.

Requirements:

  • Diploma or higher in any field.
  • Relevant customer service experience, preferably in live chat environments.
  • Prior experience in the financial services sector is an asset.
  • Excellent oral and written communication skills in English; proficiency in Arabic, French, Spanish, and Portuguese is a plus.
  • A strong inclination towards the technology sector, with a focus on personal and professional growth.
  • A team player who is committed, self-driven, and responsive to client requests.
  • Willingsness to work a 5-day schedule, including weekends and public holidays.
  • Immediate availability is a plus.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Human Resources



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