
Senior Customer Service Representative
1 day ago
**Our Ideal Candidate**
We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences in a fast-paced retail environment. As a Senior Style Advisor at Zegna, you will have the opportunity to work with a talented team of professionals who share your passion for fashion and customer service.
Your key responsibilities will include:
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
- Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
**Requirements**
- High school qualification
- 4 to 6 years retail sales or customer service experience.
- Good communication and interpersonal skills
- Pleasant personality and good grooming
- Passion for retail industry
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