Senior Customer Service Representative

1 day ago


Fatih, Istanbul, Turkey Zegna Full time

**Our Ideal Candidate**

We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences in a fast-paced retail environment. As a Senior Style Advisor at Zegna, you will have the opportunity to work with a talented team of professionals who share your passion for fashion and customer service.

Your key responsibilities will include:

  1. Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
  2. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
  3. Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.
  4. Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

**Requirements**

  • High school qualification
  • 4 to 6 years retail sales or customer service experience.
  • Good communication and interpersonal skills
  • Pleasant personality and good grooming
  • Passion for retail industry


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