
Customer Service Department Lead
2 days ago
We are seeking an experienced professional to lead our field operations team. As a senior operations manager, you will be responsible for overseeing the day-to-day activities of the customer service department, ensuring that we deliver exceptional support to our customers.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Manage relationships with vendors and partners to ensure seamless delivery of services.
- Maintain accurate records of customer interactions, issues, and resolutions.
Required Skills:
- Experience in customer service, repair operations, project management, or related functions, preferably within the electronics, telco, or related industries.
- Strong analytical skills, with ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
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Customer Service Manager Lead
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Customer Service I Field Operations Manager
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Quality Assurance and Customer Service Lead
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