Customer Service Department Lead

2 days ago


Fatih, Istanbul, Turkey Samsung Electronics Full time
Senior Operations Role

We are seeking an experienced professional to lead our field operations team. As a senior operations manager, you will be responsible for overseeing the day-to-day activities of the customer service department, ensuring that we deliver exceptional support to our customers.

  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Manage relationships with vendors and partners to ensure seamless delivery of services.
  • Maintain accurate records of customer interactions, issues, and resolutions.

Required Skills:

  • Experience in customer service, repair operations, project management, or related functions, preferably within the electronics, telco, or related industries.
  • Strong analytical skills, with ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.


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