Customer Service Manager Lead

3 days ago


Fatih, Istanbul, Turkey ManpowerGroup Full time
Job Description

We are seeking an experienced Customer Service Manager Lead to join our team at ManpowerGroup.

This senior role is responsible for developing and executing the department's strategy and planning, people management, and analysis. The successful candidate will report directly to regional C-level executives and global leaders.

  • Develop and implement effective strategies to drive customer satisfaction and loyalty.
  • Lead a team of customer service professionals, providing guidance, coaching, and training to ensure exceptional service delivery.
  • Collaborate with cross-functional teams to identify business opportunities and improve operational efficiency.
  • Maintain and enhance relationships with key stakeholders, including clients, partners, and employees.
  • Conduct regular performance evaluations, provide feedback, and set objectives for staff development.
  • Foster a culture of continuous improvement, encouraging innovation and creativity within the team.
Requirements
  • Bachelor's degree in a relevant field, such as Business Administration or Marketing.
  • Advanced level of English proficiency is required.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Proven experience in leadership roles, with a track record of driving business growth and improving customer satisfaction.
  • Knowledge of industry trends, best practices, and regulatory requirements is highly desirable.


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