
Customer Service I Field Operations Manager
2 days ago
To be assigned in Customer Service Department, we are looking for a Field Operations Manager with below qualifications;
Roles & Responsibilities
- Overseeing the day-to-day operations of the customer service department, ensuring that Samsung customers receive top quality support and services.
- Partner and performance management of related companies and ensure providing top class journeys and operation flows. Monitoring performance results and applying differentiated services/processes to key channels such as brand shop, chain stores & operators.
- Responsible for end to end management of strategic/differentiated after sales projects. Creating and managing partner & vendor contracts, monitoring SLA's, procurement processes.
- After sales responsible for Samsung brand refurbishment processes, projects and buyback & trade in partners supports.
- Monitoring customer service metrics: In addition to evaluating department processes, individual results and preparing regular reports, the Customer Service Field Operations Manager needs to keep track of key performance indicators such as customer satisfaction, TAT, quality and cost metrics to identify areas for improvement and optimize the operation.
- Coordinating with other departments such as marketing, sales, support and related departments in the customer service division to ensure that the needs of the customers are met across all areas of the business. Take ownership of improving the customer experience journey by working cooperatively with related departments and business partners.
Skills And Qualifications
- Experience in customer service, repair operations, project management or related functions, preferably within the electronics, telco or related industries.
- Experience in refurbishment processes, cost perspectives, trade in & buyback operations would be a plus.
- Strong commitment to understanding customer/operation needs and expectations, driving total satisfaction strategies across service center operations, customer journey, innovations and supply chain.
- Proficiency in leveraging data analytics to derive insights, identify trends to optimize after-sales processes.
- Ability to collaborate with international teams and adapt strategies to align with global plans.
- Advanced English skills, excellent written and verbal communication skills.
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
-
Customer Service I Field Operations Manager
4 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeCustomer Service I Field Operations ManagerTo be assigned in Customer Service Department, we are looking for a Field Operations Manager with the following qualifications:Overseeing the day-to-day operations of the customer service department, ensuring that Samsung customers receive top quality support and services.Partner and performance management of...
-
Field Service Manager
2 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeSamsung Electronics is looking for a Field Service Manager to lead our field service operations team. The successful candidate will be responsible for managing a team of technicians, overseeing the delivery of field service operations, and driving business growth.Key Responsibilities:Lead and manage a team of field service technicians, providing coaching,...
-
Receptionist - Medical Field
2 days ago
Fatih, Istanbul, Turkey Dr. Öreroğlu Plastic Surgery Clinic Full timeJob Description:As a Receptionist - Medical Field, you will be the first point of contact for our patients at Dr. Öreroğlu Plastic Surgery Clinic. Your primary responsibilities will include greeting patients, answering phone calls, and managing front desk operations.Key Responsibilities:Greet patients and provide exceptional customer serviceAnswer phone...
-
Field Service Supervisor
4 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeJob RequirementsTo succeed in this role, you will need:A Bachelor's degree from Business Administration, Engineering Departments, or Economics.At least 3+ years of experience in multinational companies, preferably in field service operations, partner/customer relationship management, or customer service roles with budget and PnL management...
-
Electrical Operations Manager
4 days ago
Fatih, Istanbul, Turkey TRASER Electromechanical Services Full timeJob Opportunity: We are seeking a highly skilled Electrical Operations Manager to oversee the installation and commissioning of HV transformers. This is a challenging role that requires strong technical knowledge and excellent leadership skills.Key Responsibilities:Manage and supervise field teams, ensuring successful completion of projects.Develop and...
-
Subsidiary Customer Service Manager
2 days ago
Fatih, Istanbul, Turkey ManpowerGroup Full timeWe are looking for a 'Subsidiary Customer Service Manager' for our global client in the Luxury Goods and Jewellery.This position is responsible for the department's strategy and planning, people management, and analysis, and will report to regional C-level executives and global leaders.Responsibilities:To manage and develop the activities of the Customer...
-
Field Services Specialist
4 days ago
Fatih, Istanbul, Turkey Prima Power Türkiye Full timePrima Power is a leading specialist in machines and systems for sheet metal working. Our expertise spans all applications, including laser processing, punching, shearing, bending, and automation.Job DescriptionWe are seeking a skilled Field Services Specialist to join our team in Istanbul, Bursa, Ankara, or Izmir. As a Field Services Specialist, you will be...
-
Cloud Services Operations Expert
4 days ago
Fatih, Istanbul, Turkey Vodafone Full timeCompany OverviewVodafone is a leading Telecommunications company in Europe and Africa, investing in new technologies to improve the lives of millions of customers, businesses, and people around the world.Job DescriptionWe are seeking a highly skilled DevOps Service Engineer to join our team. As a key member of our operations department, you will be...
-
Senior Field Operations Manager
4 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeJob DescriptionTo excel in this role, you will oversee the day-to-day operations of our customer service department, ensuring that Samsung customers receive top-notch support and services. This involves monitoring performance results and applying differentiated services/processes to key channels such as brand shops, chain stores & operators.End-to-end...
-
Field Service Professional
3 days ago
Fatih, Istanbul, Turkey Hitachi Automotive Systems Americas, Inc. Full timeCompany Overview:Hitachi Energy is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Our purpose is advancing a sustainable energy future for all.We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people while learning and developing yourself...
-
Customer Service Department Lead
4 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeSenior Operations RoleWe are seeking an experienced professional to lead our field operations team. As a senior operations manager, you will be responsible for overseeing the day-to-day activities of the customer service department, ensuring that we deliver exceptional support to our customers.Develop and implement strategies to improve operational...
-
Technical Service Operations Manager
1 day ago
Fatih, Istanbul, Turkey ITH Icoserve Full timeWe are Ith Icoserve, a leading provider of healthcare technology solutions. Our mission is to improve patient outcomes and experiences through innovative technology. We are currently seeking a Technical Service Operations Manager to join our team in Istanbul.In this role, you will be responsible for managing technical service operations, including...
-
Customer Service Manager Lead
2 days ago
Fatih, Istanbul, Turkey ManpowerGroup Full timeJob DescriptionWe are seeking an experienced Customer Service Manager Lead to join our team at ManpowerGroup.This senior role is responsible for developing and executing the department's strategy and planning, people management, and analysis. The successful candidate will report directly to regional C-level executives and global leaders.Develop and implement...
-
Field Service Engineer
4 days ago
Fatih, Istanbul, Turkey ABB Full timeAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.This position reports to:Field Service Team...
-
Service Delivery Manager
4 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timeCompany OverviewVodafone Group is a leading telecommunications company that operates in Europe and Africa.We are committed to delivering innovative solutions that improve the lives of millions of customers, businesses, and people around the world.Job RequirementsWe are seeking a highly skilled DevOps Service Architect to join our team.The ideal candidate...
-
Program Manager-I, AMZL CO
4 weeks ago
Fatih, Istanbul, Turkey Amazon Full timeLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon.Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is "To...
-
Customer Service Representative
1 day ago
Fatih, Istanbul, Turkey Wego Chemical Group Full timeCustomer Service Representative - TurkeyJoin to apply for the Customer Service Representative - Turkey role at Wego Chemical Group.Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North...
-
Senior Service Operations Manager
4 days ago
Fatih, Istanbul, Turkey Avature Full timeWe are Lenovo, a leading global technology company. As a Service Delivery Manager, you will be responsible for delivering exceptional service experiences to our customers in Turkiye. The role involves managing key performance indicators (KPIs) and operational performance of the service provider network.Main ResponsibilitiesManaging operational performance of...
-
Business Operations Manager
4 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeJob DescriptionTo drive the success of Samsung Electronics' Customer Services Department, we are seeking a highly skilled Field Operation Support & Service Account Assistant Manager. This role will be responsible for overseeing field operations, managing key accounts, and ensuring seamless service delivery.We are looking for an individual with excellent...
-
Customer Service Ambassador
1 day ago
Fatih, Istanbul, Turkey Wego Chemical Group Full timeCustomer Service Representative - TurkeyJoin Wego Chemical Group as a Customer Service Representative in our Turkey office. As a key member of our team, you will be responsible for providing excellent customer experiences while managing the logistical flow and aspects of sales support operations.This role involves coordinating order fulfillment, managing...