Senior Service Operations Manager

24 hours ago


Fatih, Istanbul, Turkey Avature Full time

We are Lenovo, a leading global technology company. As a Service Delivery Manager, you will be responsible for delivering exceptional service experiences to our customers in Turkiye. The role involves managing key performance indicators (KPIs) and operational performance of the service provider network.

Main Responsibilities
  • Managing operational performance of the service provider network that provides repair services on behalf of Lenovo.
  • Driving initiatives to enhance customer experience, partner experience, cost savings, and operational excellence.

Requirements:

  • Excellent communication and problem-solving skills.
  • Strong experience with end-to-end process management.
  • Fluency in English and Turkish.


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