
Senior Field Operations Manager
2 days ago
To excel in this role, you will oversee the day-to-day operations of our customer service department, ensuring that Samsung customers receive top-notch support and services. This involves monitoring performance results and applying differentiated services/processes to key channels such as brand shops, chain stores & operators.
- End-to-end management of strategic/differentiated after-sales projects, creating and managing partner & vendor contracts, monitoring SLA's, and procurement processes.
- After-sales responsibility for Samsung brand refurbishment processes, projects, and buyback & trade-in partner support.
- Monitoring customer service metrics: evaluating department processes, individual results, and preparing regular reports. Keeping track of key performance indicators such as customer satisfaction, TAT, quality, and cost metrics to identify areas for improvement and optimize the operation.
Key Responsibilities:
- Coordinate with other departments such as marketing, sales, support, and related departments in the customer service division to ensure that customer needs are met across all areas of the business.
- Taking ownership of improving the customer experience journey by working cooperatively with related departments and business partners.
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Customer Service I Field Operations Manager
2 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeCustomer Service I Field Operations ManagerTo be assigned in Customer Service Department, we are looking for a Field Operations Manager with the following qualifications:Overseeing the day-to-day operations of the customer service department, ensuring that Samsung customers receive top quality support and services.Partner and performance management of...
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Field Operations Specialist
7 days ago
Fatih, Istanbul, Turkey Watmobilite Full timeWAT Mobilite is a cutting-edge production and technology company that aims to create innovative solutions for the ever-changing world.About the JobWe are seeking a Senior Specialist - Field Operations who will join our Quality Assur. & Customer Services Tribe.This role involves coordinating internal teams and 3rd parties for daily field operations activities...
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Senior Consultant
3 days ago
Fatih, Istanbul, Turkey Tampa Gardens Senior Living Full timeJob DescriptionTampa Gardens Senior Living is seeking a talented transaction professional to join our team. As a senior associate/associate (transactions), you will be responsible for developing and executing transaction strategies, managing complex projects and teams, providing expert advice on corporate and commercial law, and building and maintaining...
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Digital Field Force Technology Manager
3 days ago
Fatih, Istanbul, Turkey Etietieti Full timeJob DescriptionThe Senior Sales Operations Manager - Digital Solutions is responsible for managing and optimizing all technology solutions used by the field sales teams, including sales representatives, managers, supervisors, and merchandisers. This role oversees the implementation, optimization, and continuous improvement of digital tools supporting...
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Field Operations Specialist
3 days ago
Fatih, Istanbul, Turkey Unilever Full timeJob DescriptionWe are looking for a highly motivated Field Operations Executive to join our Customer Development team in İstanbul. As a key member of our team, you will be responsible for developing and implementing strategies to drive sales growth and improve store performance. Your primary focus will be on managing SPM field teams, planning and executing...
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Operations Management Specialist
2 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeJob SummaryThis is a senior-level role that requires a seasoned professional to lead our field operations team. The ideal candidate will have experience in customer service, project management, and operations management.Develop and implement process improvements to increase efficiency and reduce costs.Collaborate with cross-functional teams to ensure...
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Senior Operations Coordinator
7 days ago
Fatih, Istanbul, Turkey Watmobilite Full timeWelcome to WAT Mobilite, a rapidly growing production and technology company that is transforming the world with innovative solutions.Job DescriptionWe are seeking a Senior Specialist - Field Operations who will join our Quality Assur. & Customer Services Tribe.This role involves coordinating internal teams and 3rd parties for daily field operations...
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Senior Sales Operations Manager
3 days ago
Fatih, Istanbul, Turkey Picus Full timeJob DescriptionAs a Senior Revenue Operations Specialist, you will collaborate with cross-functional teams to drive alignment and foster a culture of continuous improvement. You will design and implement initiatives to improve the adoption of relevant teams to processes and technologies, and oversee operational and administrative tasks related to revenue...
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Field Services Supervisor
2 days ago
Fatih, Istanbul, Turkey TRASER Electromechanical Services Full timeJob Opportunity: Field Supervisor – HV Transformer Installation & CommissioningQualifications:Bachelor's degree in Electrical Engineering or related engineering fields.Fluency in English (mandatory level upper intermediate).Proven experience in managing and supervising field teams, preferably in the energy sector.Strong technical knowledge of transformer...
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Senior Human Resources Business Partner, Field
4 weeks ago
Fatih, Istanbul, Turkey Amazon Full timeSenior Human Resources Business Partner, Field - CS - HRJob ID: 2704953 | Support Services Amazon S.A.R.L.A.U.At Amazon, we believe that every day is still day one. Today is that day for you. We are looking for an exceptionally talented, bright and driven individual to join our Human Resources team as a Senior HR Business Partner, in the Rabat Customer...
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Operations Improvement Manager
3 days ago
Fatih, Istanbul, Turkey Amazon Full timeAre you passionate about driving business growth and excellence? We're looking for a talented Operations Improvement Manager to join our team at Amazon's Fulfillment Center (FC).In this critical role, you'll lead the implementation of process improvements and operational enhancements that deliver exceptional customer experiences while minimizing costs.About...
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Technical Operations Manager
7 days ago
Fatih, Istanbul, Turkey Wärtsilä Full timeAbout the TeamWe are a dynamic team of professionals at Technical Operations Manager, responsible for delivering high-quality technical services to our customers.This position involves:Overseeing the daily operations of the technical team, including maintenance and repair activities.Developing and implementing policies and procedures to ensure effective...
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Senior Linux System Operations Manager
2 days ago
Fatih, Istanbul, Turkey Payten Full timeWe are seeking a highly skilled Senior Linux System Operations Manager to oversee the operations and administration of our company servers.The successful candidate will be responsible for designing, implementing, and monitoring systems and procedures for 7/24 uptime requirements of extremely critical systems.About Your Role:Operate and maintain production,...
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Logistics and Operations Manager
7 days ago
Fatih, Istanbul, Turkey Watmobilite Full timeWe are excited to announce a new opportunity for a Senior Specialist - Field Operations to join our Quality Assur. & Customer Services Tribe.About the RoleThis role involves coordinating internal teams and 3rd parties for daily field operations activities such as site surveys, construction, installation, commissioning, and maintenance.The successful...
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Senior Operations Expert
2 days ago
Fatih, Istanbul, Turkey Hitachi Energy Full timeSenior Operations Expert - Power Transformers, Hub APMEAAt Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your...
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Senior Recovery Manager
7 days ago
Fatih, Istanbul, Turkey Amazon Full timeAbout the Job:As a Senior Program Manager at Amazon, you will lead our Recovery Operations team, focusing on maximizing total net recovery and optimizing reverse logistics processes. This is an exciting opportunity to join a dynamic team and contribute to the company's continued growth and success.Main Accountabilities:Strategy Development: Develop and...
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Senior Title Operations Manager
4 hours ago
Fatih, Istanbul, Turkey World Business Lenders, LLC Full timeAbout World Business Lenders, LLC.At WBL, we provide short-term real estate collateralized commercial loans to small and medium-sized businesses throughout the United States. Our goal is to support these businesses by providing them with necessary funds to grow their operations.Job Summary:We are seeking a highly skilled Title Team Lead to oversee our title...
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Senior Manager of Marketing Operations
15 hours ago
Fatih, Istanbul, Turkey Coca-Cola Full timeAbout Us:The Coca-Cola Company is a global leader in the beverage industry, known for our iconic brands and commitment to innovation. We are seeking a Senior Manager, Media Operations to join our IMX team in Turkey and contribute to our success.Job Summary:This role is responsible for developing connections plans across brands/campaigns, evaluating and...
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Business Operations Manager
2 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeJob DescriptionTo drive the success of Samsung Electronics' Customer Services Department, we are seeking a highly skilled Field Operation Support & Service Account Assistant Manager. This role will be responsible for overseeing field operations, managing key accounts, and ensuring seamless service delivery.We are looking for an individual with excellent...
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Senior Hospitality Manager
4 days ago
Fatih, Istanbul, Turkey PULLMAN ISTANBUL HOTEL & CONVENTION CENTER MERCURE ISTANBUL WEST HOTEL & CONVENTION CENTER Full timeWe are seeking an experienced Food and Beverage Manager to lead our culinary team at PULLMAN ISTANBUL HOTEL & CONVENTION CENTER / MERCURE ISTANBUL WEST HOTEL & CONVENTION CENTER in Istanbul.About the RoleCoordinate with the Service - Bar Department to ensure seamless execution of policies and procedures.Oversee the food and beverage operations across all...